Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT:
A)operating capabilities
B)number of new products
C)employee turnover rates
D)defect rates

Question

Quizplus · Accepted Answer

The internal-business-process perspective of the balanced scorecard focuses on the processes, procedures, and systems that a company uses to create value for its customers and shareholders. Measures in this perspective may include operating capabilities, number of new products, and defect rates, but employee turnover rates are typically included in the learning and growth perspective. Therefore, the answer is C.

Measures of the Balanced Scorecard's Internal-Business-Process Perspective Include All of the Following