Rethinking how the entire organization uses a computer system, redefining roles, processes, values, and implicit meanings would be considered a _____ change.
A) planned
B) unplanned
C) first-order
D) second-order

Question

Quizplus · Accepted Answer

Second-order change involves a significant restructuring of an organization's fundamental assumptions, beliefs, and values, including changes to roles, processes, and implicit meanings. Planning is typically necessary for this level of change, and it is usually intentional rather than unplanned.

Rethinking How the Entire Organization Uses a Computer System, Redefining