Seth recently purchased a new Brunswick Billiards table for his recreation room. The next day after delivery, Seth noticed a problem with the way one of the pockets was strung. Since it was a weekend, he didn't expect to have it repaired. However, when he called the store to leave a message, someone answered the phone. She gave Seth a number where he could call a repair representative who would come straight to Seth's house within an hour. Brunswick Billards is most likely differentiating itself through
A)support of its level of quality.
B)product support services.
C)a help line feature.
D)product features.
E)customer requests.

Question

Quizplus · Accepted Answer

Brunswick Billiards is differentiating itself through its product support services by providing a quick and efficient repair service for any potential problems that customers may face with their products. This enhances the level of customer satisfaction and builds trust in the brand.

Seth Recently Purchased a New Brunswick Billiards Table for His