Measures of the balanced scorecard's learning-and-growth perspective include:

Question

Quizplus · Accepted Answer

The learning-and-growth perspective of the balanced scorecard focuses on the organization's ability to learn, develop, and improve its employees' skills and abilities. Therefore, measures, such as employee satisfaction ratings, are more relevant to this perspective than other choices like product delivery, economic value added or customer retention.

Measures of the Balanced Scorecard's Learning-And-Growth Perspective Include