The internal business processes perspective of the balanced scorecard comprises three sub-processes that address all of the following EXCEPT:

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard is focused on improving and optimizing business processes to achieve strategic goals. The sub-processes include delivering products and services to meet customer needs, creating innovative processes for new products and services, and providing service and support after the sale. Motivating current employees is not a sub-process of the internal business processes perspective, but rather falls under the learning and growth perspective.

The Internal Business Processes Perspective of the Balanced Scorecard Comprises