Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT:

Question

Quizplus · Accepted Answer

Measures of the internal-business-process perspective of the balanced scorecard focus on improving the efficiency and effectiveness of the organization's operations. This includes measuring operating capabilities, defect rates, and the number of new products. However, the number of new customers falls under the customer perspective measure, not the internal-business-process perspective.

Measures of the Balanced Scorecard's Internal-Business-Process Perspective Include All of the Following