Measures of the balanced scorecard's internal-business-process perspective include:

Question

Quizplus · Accepted Answer

The internal-business-process perspective of the balanced scorecard focuses on improving important internal processes, which includes the time it takes to develop new products. Therefore, C is the right choice. A is part of the financial perspective, B is part of the customer perspective, and D is part of the learning and growth perspective.

Measures of the Balanced Scorecard's Internal-Business-Process Perspective Include