Measures of the balanced scorecard's learning-and-growth perspective include all of the following EXCEPT:

Question

Quizplus · Accepted Answer

The time taken to replace defective products is a measure of the business process perspective, not the learning-and-growth perspective. The learning-and-growth perspective focuses on the development and growth of employees, so measures such as employee education and skill level, employee-satisfaction ratings, and percentage of processes with advanced controls are appropriate measures for this perspective.

Measures of the Balanced Scorecard's Learning-And-Growth Perspective Include All of the Following