High-customer-contact systems would most commonly be found in:
A) distribution systems.
B) process designs.
C) front office operations.
D) back office operations.

Question

Quizplus · Accepted Answer

High-customer-contact systems involve direct interaction between customers and employees, so they are most commonly found in front office operations such as customer service centers, retail stores, and hospitality establishments. Distribution systems focus on getting products to the customer but do not necessarily involve direct interaction, while process designs and back office operations often involve minimal customer interaction.

High-Customer-Contact Systems Would Most Commonly Be Found In