Which of the following is most closely associated with root cause analysis?
A) The 5-Why Technique
B) The DMAIC approach
C) SERVQUAL
D) Zero defects

Question

Quizplus · Accepted Answer

The 5-Why technique is a commonly used tool in root cause analysis that involves repeatedly asking "why" to identify the underlying cause of a problem. The other options are not as closely associated with root cause analysis. The DMAIC approach is a problem-solving methodology used in Six Sigma, but it does not necessarily focus on identifying root causes. SERVQUAL is a tool for measuring service quality, and zero defects is a quality management philosophy focused on eliminating defects, but neither is specifically focused on root cause analysis.

Which of the Following Is Most Closely Associated with Root