Root cause analysis uses all of the following tools and approaches EXCEPT:
A) The concept of zero defects
B) The Seven Quality Control (QC)Tools
C) The 5-Why Technique
D) The Pareto diagrams

Question

Quizplus · Accepted Answer

The concept of zero defects is not a specific tool or approach used in root cause analysis, but rather a goal or mindset for ensuring quality in a product or process. The other options (B, C, and D) are all common tools and approaches used in root cause analysis.

Root Cause Analysis Uses All of the Following Tools and Approaches