Which one of the following statements is FALSE?
A) A cause-and-effect diagram is also called a fishbone diagram.
B) Scrap and rework costs are part of internal failure costs.
C) Kaizen is the process of specifying design specifications for goods and services.
D) The Deming Cycle is named after a famous quality guru and consists of four steps-plan, do, study, and act (PDSA).

Question

Quizplus · Accepted Answer

Kaizen is actually the process of making continuous improvements in all aspects of an organization, including production processes, management systems, and employee engagement. It does not involve specifying design specifications for goods and services.

Which One of the Following Statements Is FALSE