________ is a measure of the balanced scorecard's internal process perspective.
A) Service response time
B) Customer satisfaction
C) Gross profit percentage
D) Cost reduction

Question

Quizplus · Accepted Answer

Service response time is a measure of the internal process perspective, as it reflects the efficiency and effectiveness of the organization's internal processes in delivering services to customers. The other options - customer satisfaction, gross profit percentage, and cost reduction - are measures from the customer, financial, and learning and growth perspectives, respectively.

________ Is a Measure of the Balanced Scorecard's Internal Process