________ is a measure of the balanced scorecard's customer perspective.
A) Number of client complaints
B) Defect rates
C) Number of process improvements
D) Revenue growth

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on customer satisfaction and retention, and the number of client complaints is a direct measure of customer dissatisfaction.

________ Is a Measure of the Balanced Scorecard's Customer Perspective