Question 1

Recent statistics indicate that more than _____ of businesses overall reported an episode of violence in the previous year.
A)2%
B)5%
C)10 %
D)20%

Accepted Answer

The answer of Recent statistics indicate that more than _____...

Question 2

An assessment center is:
A)an office or meeting room that is used for structured interviews.
B)a process of screening potential employees using a variety of tests and simulations.
C)a method of evaluating how well a current employee is performing.
D)a personality test.

Accepted Answer

An assessment center is a process used for screening potential employees using a variety of tests and simulations to evaluate their skills, abilities, and job performance. It may include activities such as group discussions, case studies, presentations, and role-plays to assess the candidate's suitability for a particular role. It is used as a more comprehensive and reliable method of candidate evaluation than traditional interviews or resumes.

Question 3

Which is likely to be the best predictor of aggression in the workplace?
A)Presence of competitive employees
B)Presence of males in the workplace
C)Policies in the workplace that treat employees unfairly
D)Presence of females in the workplace

Accepted Answer

Policies in the workplace that treat employees unfairly are likely to be the best predictor of aggression in the workplace. When employees perceive that the workplace policies are unfair, they may feel frustrated and powerless, which can lead to aggressive behavior. The presence of competitive or male/female employees does not necessarily lead to aggression, as it depends on various individual and situational factors.

Question 4

Which outcome would an employer not expect to find with employees who express negative affect?
A)Diminished creativity
B)Poorer decision making
C)Ineffective teamwork
D)High job satisfaction

Accepted Answer

Employers would not expect high job satisfaction among employees who express negative affect. Negative affect refers to negative emotions such as anger, frustration, or anxiety, which can lead to lower job satisfaction. However, negative affect can also lead to diminished creativity, poorer decision making, and ineffective teamwork.

Question 5

How do exercise and stress-management skills work to reduce or prevent burnout?
A)They provide a distraction from work.
B)They make the job more rewarding.
C)They help the employee reduce reactions to stress.
D)Actually,they do very little to reduce or prevent burnout.

Accepted Answer

Exercise and stress-management skills help an employee reduce reactions to stress, which in turn can reduce the risk of burnout. By managing stress effectively, employees can maintain a healthier work-life balance and better cope with the demands of their job. Exercise can also release endorphins, which can improve mood and reduce feelings of exhaustion or cynicism that are common in burnout.

Question 6

During job analysis,psychologists will identify the essential KSAOs.Which one of the following qualities is not a KSAO?
A)Knowledge
B)Skills
C)Abilities
D)Organizations

Accepted Answer

KSAOs stand for Knowledge, Skills, Abilities, and Other characteristics. "Organizations" is not a characteristic or quality of the individual, but rather refers to the company or entity in which the individual works. Therefore, it is not a KSAO.

Question 7

If you are interested in finding out what is required for any given job,you should refer to _____ for important and accurate information.
A)job net
B)job crafting
C)O*NET
D)the occupational index

Accepted Answer

O*NET (Occupational Information Network) is a comprehensive database that includes information on job descriptions, required skills, education and training requirements, salary information, and more. It is a reliable source of information for anyone interested in learning about a particular job or career field.

Question 8

If a psychologist completes a performance appraisal for a superstar employee,then the next employee may seem weak in comparison.This can lead to _____.
A)the contrast effect
B)the halo effect
C)the downsizing effect
D)stereotype threat

Accepted Answer

The contrast effect is the tendency for an individual's rating to be influenced by the ratings given to others they have recently evaluated. In this case, the psychologist has evaluated a superstar employee who may be rated more positively than they deserve, leading to an exaggerated perception of their performance. As a result, the next employee may seem weaker in comparison, leading to a lower rating due to the contrast effect.

Question 9

Absenteeism refers to:
A)when an employee regularly misses work for illegitimate reasons.
B)when an employee regularly misses work for any reason.
C)the rate at which employees leave the company.
D)the policy of allowing workers to accumulate sick leave and vacation time.

Accepted Answer

Absenteeism refers to when an employee regularly misses work for any reason, whether those reasons are legitimate or not.

Question 10

Which of the following is an accurate statement concerning sexual harassment?
A)An individual could avoid being sexually harassed if he or she really wanted.
B)Modern work settings include more women and more protections,so harassment has become much less of a problem in recent years.
C)Sexual harassment is determined by its consequences,not by the aggressor's intentions.
D)A person has to physically touch another person for the act to be considered harassment.

Accepted Answer

Sexual harassment is not only determined by the aggressor's intentions, but also by the effect it has on the victim. Even if the aggressor did not intend to harass, if the victim perceives it as harassment, it is still considered sexual harassment.

Question 11

What is one of the unique aspects of assessment centers?
A)Reliance on multiple assessment methods
B)The size of the building
C)Their physical location
D)The reliance on a single type of assessment test

Accepted Answer

One of the unique aspects of assessment centers is their reliance on multiple assessment methods, such as interviews, role-plays, situational judgment tests, and simulations. This allows for a more comprehensive evaluation of candidates' abilities and potential.

Question 12

You are a very capable employee who feels very positive about your work skills.However,layoffs are a constant threat and you play no part in deciding who stays and who goes at your company.Your job satisfaction may suffer because:
A)you have low self-efficacy.
B)you probably have low self-esteem about your job.
C)at your job,your locus of control is external.
D)the managers are verbally abusive.

Accepted Answer

Your job satisfaction may suffer because you have an external locus of control, meaning you feel that you have little control over the situation regarding layoffs.

Question 13

Leaders with character exhibit which of the following traits?
A)Frugality
B)Fortitude
C)Politeness
D)good looks

Accepted Answer

Leaders with character exhibit fortitude, which means they have courage and resilience in the face of adversity. Frugality and politeness can also be positive traits for leaders, but they are not necessarily characteristics of strong character. Good looks have no relevance to one's character.

Question 14

A new start-up company has several employees who need to be evaluated.Which of the following would a personnel psychologist need to assess?
A)Organizational citizenship behavior
B)Counterproductive behavior
C)Task performance
D)All of these

Accepted Answer

A personnel psychologist will need to assess all of these factors while evaluating the employees of a start-up company. Organizational citizenship behavior refers to behavior that goes beyond the required job duties and contributes to the overall success of the organization. Counterproductive behavior refers to behavior that harms the organization or its stakeholders. Task performance refers to how well an employee performs their required job duties. By assessing these factors, a personnel psychologist can identify areas where employees excel and areas where they may need improvement.

Question 15

Assertiveness is best characterized by:
A)how strict a person is.
B)the degree to which a person protects his or her interests.
C)how closely a leader monitors others.
D)adherence to written policies.

Accepted Answer

Assertiveness is the degree to which a person stands up for and protects their own interests and expresses their thoughts, feelings, and beliefs in a clear and direct manner. It is not about being strict or monitoring others, nor is it necessarily related to adherence to written policies.

Question 16

If a psychologist conducts a performance appraisal using feedback from supervisors,subordinates,peers,and clients,he is most likely using the _____ approach.
A)telescoping
B)compass
C)360 degree feedback
D)task performance

Accepted Answer

The 360-degree feedback approach involves gathering feedback from multiple sources, including supervisors, subordinates, peers, and clients, which is exactly what the psychologist is doing in this scenario. The telescoping approach is not a valid method of performance appraisal. A compass is also not relevant to performance appraisal. Task performance refers specifically to an employee's job-related duties and responsibilities, and does not necessarily involve feedback from multiple sources.

Question 17

_____ is the rate at which existing employees leave the organization.
A)Burnout
B)Negative affect
C)Turnover
D)Job satisfaction

Accepted Answer

Turnover refers to the rate at which existing employees leave the organization. Burnout, negative affect, and job satisfaction are related concepts but do not refer specifically to the rate of employee turnover.

Question 18

A consultant measures 100 employees working in different branches at a government agency to determine whether their personality traits can be used to predict job performance.The consultant is most likely:
A)running simulations for assessment centers.
B)conducting a validation study.
C)job crafting.
D)doing structured interviews with each employee to get a sense of his or her personality type.

Accepted Answer

The consultant is conducting a validation study to measure the relationship between personality traits and job performance. This type of study is common in industrial-organizational psychology and is used to evaluate the effectiveness of selection measures. Option A is incorrect because simulations for assessment centers involve creating realistic job scenarios to assess candidates' job-related skills and abilities, not personality traits. Option C is incorrect because job crafting involves employees redesigning their own jobs to fit their needs and strengths, not a consultant measuring personality traits. Option D is incorrect because doing structured interviews with each employee would not necessarily be enough to determine if their personality traits can predict job performance.

Question 19

An employee who is enthusiastic about his job,even when times are tough,is expressing _____.
A)positive affect
B)negative affect
C)high self-efficacy
D)openness to experience

Accepted Answer

Enthusiasm about a job, even during tough times, demonstrates a positive affect or attitude towards work.

Question 20

One advantage of structured interviews is that they:
A)present the same questions to each candidate to ensure each interview is consistent.
B)allow the conversation to drift from topic to topic depending on what is interesting.
C)provide valid assessments of cognitive ability.
D)remove any possibility of cultural bias and stereo-type threat.

Accepted Answer

Structured interviews ensure that each candidate is asked the same questions in the same order, providing consistency and reducing the potential for interviewer bias. They can be developed to assess various job-related skills and abilities, including cognitive ability, but they do not completely remove the possibility of cultural bias or stereotype threat.

Quiz 17: Krause and Corts

Recent statistics indicate that more than _____ of businesses overall reported an episode of violence in the previous year.

An assessment center is:

Which is likely to be the best predictor of aggression in the workplace?

Which outcome would an employer not expect to find with employees who express negative affect?

How do exercise and stress-management skills work to reduce or prevent burnout?

During job analysis,psychologists will identify the essential KSAOs.Which one of the following qualities is not a KSAO?

If you are interested in finding out what is required for any given job,you should refer to _____ for important and accurate information.

If a psychologist completes a performance appraisal for a superstar employee,then the next employee may seem weak in comparison.This can lead to _____.

Absenteeism refers to:

Which of the following is an accurate statement concerning sexual harassment?

What is one of the unique aspects of assessment centers?

You are a very capable employee who feels very positive about your work skills.However,layoffs are a constant threat and you play no part in deciding who stays and who goes at your company.Your job satisfaction may suffer because:

Leaders with character exhibit which of the following traits?

A new start-up company has several employees who need to be evaluated.Which of the following would a personnel psychologist need to assess?

Assertiveness is best characterized by:

If a psychologist conducts a performance appraisal using feedback from supervisors,subordinates,peers,and clients,he is most likely using the _____ approach.

_____ is the rate at which existing employees leave the organization.

A consultant measures 100 employees working in different branches at a government agency to determine whether their personality traits can be used to predict job performance.The consultant is most likely:

An employee who is enthusiastic about his job,even when times are tough,is expressing _____.

One advantage of structured interviews is that they: