Question 1

What is the name given to the cues and messages that other members of the group use to let a member know what they expect?

Accepted Answer

Sent role refers to the cues and messages that other members of the group use to communicate their expectations to a member.

Question 2

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Accepted Answer

The answer of Which stage of group development is characterized...

Question 3

Roles develop through which of the following role episodes?

Accepted Answer

Roles develop through a series of role episodes, including the sent role (the communicator's intention), the perceived role (how the message is understood by the receiver), the enacted role (the actual behavior performed), and the expected role (the behavior expected by others). These components interact to form the development and understanding of roles in various contexts.

Question 4

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

Accepted Answer

The term that best fits in this sentence is "enacted." The sentence suggests that Carol was expected to play a specific role in the meeting (i.e., to show up on time), but her actual behavior was different in each case. By arriving on time for the first meeting and 20 minutes late for the second meeting, Carol "enacted" different behaviors or roles. Therefore, option C, "enacted," is the best choice.

Question 5

Comcast is trying to compete for the Chinese market by offering more Chinese channels.They put together a team,but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan.Two people tried to assume leadership roles,which led to more conflict.This group is at the ____ stage of group development.

Accepted Answer

The group is experiencing conflict and is unable to agree on how to divide tasks, which is indicative of the storming stage of group development. The two individuals attempting to assume leadership roles also suggest that the group is still trying to establish rules and norms, which is typical of the storming stage.

Question 6

Which of the following is NOT a type of role conflict?

Accepted Answer

The answer of Which of the following is NOT a...

Question 7

____ conflict occurs when two or more people send conflicting messages to a person in the same role.

Accepted Answer

Intrarole conflict occurs when two or more people send conflicting messages to a person in the same role.

Question 8

A group assembled for a short-term project.There were six adults and three teenagers.The formal structure was one leader and eight followers.As the role episodes progressed,it became clear from the words and actions of the group,that the teenagers did not need to speak to the group as much as the adults.The ____ role allowed the teenagers to speak less.

Accepted Answer

The answer of A group assembled for a short-term project.There...

Question 9

Which of the following is the final stage of group development?

Accepted Answer

The final stage of group development is performing, wherein the group has successfully resolved any conflicts and established norms and roles, and is able to work together seamlessly towards achieving their goals.

Question 10

Jose is vice president of marketing and sustainability.There is a conference on corporate sustainability that he feels he should attend,but at the same time the agency he hired is ready to present their ideas for a new campaign.Jose is experiencing

Accepted Answer

The answer of Jose is vice president of marketing and...

Question 11

Which of the following is the role in which the group members actually transmit their expectations to a group member?

Accepted Answer

The "sent role" is the role in which group members communicate their expectations to a group member.

Question 12

3M uses cross-functional teams to solve problems.One group was asked to figure out ways that 3M could sell more Bow Magic Pull Bow,a relatively new venture for the company.When the group reached the ____ stage of group development,the group had become a mechanism for accomplishing its purpose.It directed its energies toward goal attainment and developed the Home Shopping Network.

Accepted Answer

The performing stage is characterized by a focus on task accomplishment and the development of solutions. In this case, the group developed the Home Shopping Network as a solution to sell more Bow Magic Pull Bow, indicating that they had successfully reached the performing stage.

Question 13

Karl's boss declared "Expenses are too high,Stop all travel." However,the next day she told Karl to check on production in Atlanta,which requires a flight.Karl is experiencing

Accepted Answer

The answer of Karl's boss declared "Expenses are too high,Stop...

Question 14

The role that an individual determines by reading cues and messages from those who have expectations of him or her is the ____ role.

Accepted Answer

The perceived role is the role an individual determines based on cues and messages from others. The expected role refers to the role that others expect the individual to play, the sent role is the role that the individual communicates to others, the enacted role is the role that the individual actually plays, and the related role is the role that is associated with one's position or status.

Question 15

Chad observed some unethical behavior in the accounting department at work.He abruptly quit because he wanted nothing to do with it.He was experiencing

Accepted Answer

Person-role conflict occurs when an individual's personal values or beliefs are in conflict with the expectations of their role within an organization. Chad quitting his job due to unethical behavior in the accounting department is an example of this conflict, as his personal ethics did not align with the practices he observed at work.

Question 16

____ conflict occurs when there is conflict between two or more roles.

Accepted Answer

Interrole conflict occurs when there is a conflict between two or more roles that a person has to perform or between the expectations of those roles. For example, a person may have conflicting roles as a manager and as a friend to an employee.

Question 17

The ____ starts the process of role dynamics.It is designed by the group.

Accepted Answer

The expected role is designed by the group and represents what the group expects each member to contribute to the group's work. It is the starting point of role dynamics, as it sets the expectations for each member's behavior and responsibilities.

Question 18

Group members on the assembly line in a factory want new employees to accept their norms for production levels.This is known as the ____ role.

Accepted Answer

The expected role refers to the behavioral expectations that others have of an individual in a particular social context. In this case, the group members on the assembly line expect new employees to conform to their norms for production levels.

Question 19

Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive is trying to decrease

Accepted Answer

The new executive's request is trying to reduce the ambiguity in Liz's role as executive assistant by clarifying that she should only intervene when there is a problem and that no news is good news. Therefore, the best option is B - role ambiguity. The other options are not applicable to the situation described.

Question 20

The ____ role is how the individual comes to think he or she should behave in the group.

Accepted Answer

The answer of The ____ role is how the individual...

Quiz 18: Managing Work Groups and Teams