Question 1

Discuss the following statement: "Role structures emerge as a result of role episodes." You may want to use a diagram to clarify your answer.

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Question 2

What does the term cohesiveness mean? What factors can influence the degree of cohesiveness in a group?

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Question 3

As teams become more ____________________,their members tend to interact more frequently,conform more to norms,and become more satisfied.

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Question 4

The norms of one group cannot always be ____________________ to another group in the same organization.

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Question 5

Describe two groups you belong to.Why did you join them?

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Question 6

Jim is the unofficial leader of the group.When he makes an outlandish proposal everyone takes it seriously.But if Bill had proposed the same thing he would have been ridiculed.This is an example of norm ____________________.

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Question 7

Define the following terms: (a)norm, (b)norm variation, (c)norm conformity, (d)norm generalization,and (e)socialization.What factors influence the degree of norm conformity?

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Question 8

Some organizations work to actively manage the ____________________ process for newcomers;others leave it to happenstance.

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Question 9

Increased interdependence makes coordination more difficult,it also increases the potential for ____________________.

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Question 10

What benefits do teams provide to organizations?

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Question 11

Identify the four characteristics of groups and teams.

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Question 12

One method of ____________________ conflict is to expand the resource base.

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Question 13

How do interpersonal and intergroup conflicts affect each other?

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Question 14

Conflict situations are the context within which ____________________ takes place.

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Question 15

Conflict that arises between one organization and another is called ____________________.

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Question 16

You are picked to join a problem-solving team that is trying to improve customer service.Describe stages your team will go through.

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Question 17

Identify and define the five types of teams and groups in organizations.

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Question 18

When Trideep Anand persisted in producing more units than the group work norm prescribed,his lunch bucket began to disappear every day and then magically reappear about quitting time.This behavior by the members of his group was an attempt to force norm ____________________.

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Question 19

You are a department manager at an outlet clothing store.Customer complaints are up significantly compared to the same period last year.You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms.Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff.

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Question 20

People join groups for a variety of reasons.List and explain five such reasons.

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Quiz 18: Managing Work Groups and Teams