Question 1

Emily thinks Alex is a narcissist,always making everything about him.She tries to avoid him.They have ____.

Accepted Answer

Interpersonal conflict refers to a disagreement between two or more individuals due to differences in their goals, needs or opinions. In this scenario, Emily thinks Alex is a narcissist and tries to avoid him, suggesting a conflict between them. Therefore, the correct option is D) interpersonal conflict.

Question 2

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

Accepted Answer

The conflict between the production group and the shipping department is most likely due to interdependencies, as the shipping department relies on the production group to provide them with products to ship, while the production group relies on the shipping department to get their products to customers. This creates a situation where both groups need each other, which can lead to conflicts if one group perceives the other as not performing their role adequately. The other options may contribute to conflicts in the workplace, but are not specific to the relationship between the production group and the shipping department.

Question 3

Katsuya knows his marketing department is the top performer.He is frustrated that all the funding seems to go to operations where performance does not meet expectations.This is an example of ____ conflict.

Accepted Answer

Katsuya is experiencing conflict between his marketing department (ingroup) and the operations department (outgroup) over the allocation of funding. This is an intergroup conflict.

Question 4

Conflict in an organization is MOST likely to occur if ____ interdependence exists.

Accepted Answer

The answer of Conflict in an organization is MOST likely...

Question 5

The informal leader of a group usually draws on which forms of power?

Accepted Answer

The informal leader of a group usually draws on expert and referent forms of power. Expert power comes from one's skill, knowledge, or experience in a certain area, while referent power comes from the leader's personality, charisma or respect from other group members. These forms of power are not given by a formal authority but are earned by the individual, which is typical of an informal leader.

Question 6

Which of the following is NOT a recommended method for controlling conflict?

Accepted Answer

Changing established standards may lead to confusion and further conflicts. It is not a recommended method for controlling conflicts. The other options, such as making more resources available, maintaining superordinate goals, enhancing coordination, and managing interpersonal dynamics are all recommended methods for controlling conflict.

Question 7

Which of the following combinations of group performance norms and cohesiveness will lead to the lowest level of performance in a group?

Accepted Answer

High cohesiveness combined with low performance norms leads to the lowest performance because the group is tightly knit but does not prioritize high performance, reinforcing poor work habits.

Question 8

Group cohesiveness is fostered by all of the following EXCEPT

Accepted Answer

Group cohesiveness is fostered by small size, clear goals, success, and competition between groups. Unpleasant experiences tend to decrease group cohesiveness.

Question 9

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n)

Accepted Answer

An informal leader engages in leadership activities without having formal recognition or authority. They may influence others through their knowledge, skills, or personality.

Question 10

A group of ten people assembled to do volunteer work for Habitat for Humanity.Cohesiveness was high from the start because they all wanted to be there,helping others,and making a big difference in the lives of a family.Cohesiveness was high due to

Accepted Answer

The high cohesiveness in the group is primarily due to their agreement on goals, as they all shared the common objective of helping others and making a significant impact on a family's life through their volunteer work with Habitat for Humanity.

Question 11

On the television show Mad Men,Roger is higher in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

Accepted Answer

Don is an informal leader because he has earned the respect and admiration of his colleagues and clients through his talent and creative abilities, rather than by formal authority or position within the organization.

Question 12

Burger King settled a lawsuit with Coca-Cola that claimed data Coca-Cola provided about a frozen Coke taste test were fixed and misled Burger King executives.This is an example of

Accepted Answer

The conflict between Burger King and Coca-Cola involves two separate organizations or entities, thus it is classified as interorganizational conflict.

Question 13

Which of the following combinations of group performance norms and cohesiveness is BEST from the manager's point of view?

Accepted Answer

High cohesiveness and high norms would be the best combination from the manager's point of view. This means that the group is highly connected and committed to each other, while also holding high expectations for performance and behavior. This can lead to increased productivity, collaboration, and overall effectiveness of the group.

Question 14

A moderate level of conflict in an organization can lead to all EXCEPT which of the following?

Accepted Answer

Apathy is the opposite of motivation, creativity, innovation, and initiative, which are all positive outcomes of moderate conflict. Therefore, it is unlikely to result from moderate conflict.

Question 15

There is a cohesive group at work that functions with norms that do not support the organization's best interest.You decide to reduce their cohesiveness.You should

Accepted Answer

The answer of There is a cohesive group at work...

Question 16

3M encourages its employees to think of creative solutions to problems.It uses what is called out of the box thinking,and no idea is thought to be too ridiculous or too petty if it will solve a problem.Jana did not feel as if she could make suggestions in front of people who had been members of her work team for many years,even though no one else seemed shy about sharing ideas.Eventually,due to a process called ____,Jana became comfortable with sharing her ideas.

Accepted Answer

Socialization is the process of learning and internalizing the norms, values, beliefs, and behaviors expected in a particular social group. In this case, Jana was not comfortable sharing her ideas initially, but eventually became comfortable through the process of socialization, where she learned from her colleagues about the norms of sharing ideas and being creative. The other answer choices (A, B, C, and D) are not applicable or appropriate in this context.

Question 17

Which of the following statements reflects current thinking with respect to conflict in organizations?

Accepted Answer

Current thinking suggests that moderate levels of conflict can actually enhance organizational performance by encouraging innovation, creativity, and problem-solving. Therefore, managers should not strive to eliminate all conflict, but rather find ways to manage it effectively.

Question 18

Which of the following actions should increase the cohesiveness of a sales force?

Accepted Answer

Sales contests between different divisions can foster a sense of unity and team spirit within a sales force, as they work together towards a common goal against an external competitor, rather than competing against each other.

Question 19

High performance results from

Accepted Answer

High cohesion means that the group members have a strong sense of belonging and unity, which can lead to better communication, cooperation, and motivation. High-performance norms set standards for excellence and encourage members to strive for their best. When both of these factors are present, the group is highly likely to achieve high performance results. Low cohesion and low-performance norms would result in an unmotivated and disorganized group, while high cohesion with low-performance norms may lead to a complacent group that does not strive for excellence.

Question 20

Honda Motor Company's plant outside Columbus,Ohio,manufactures cars as small as the Civic and as large as the Element,all on the same assembly line.This flexible manufacturing development allows automakers to rapidly change to consumers' desires.It should also decrease ____ between marketing and production.

Accepted Answer

Intergroup conflict refers to conflict between different groups or departments within an organization. In this case, flexible manufacturing allows Honda to quickly respond to consumer demands, which should decrease conflicts between the marketing and production departments.

Quiz 18: Managing Work Groups and Teams