Question 1

Jane Alexander has a job that requires her to work 14- or 15-hour days.It is an excellent job with much opportunity for advancement.On the other hand,she has a need to be with her aging mother as much as possible.Jane is very likely to suffer ____ conflict.
A) person-role
B) intrarole
C) interperson
D) interrole
E) intraperson

Accepted Answer

Jane is experiencing interrole conflict because she is struggling to balance her responsibilities at work with her responsibilities towards her mother.

Question 2

Norms are defined as
A) a group's future role.
B) the group leader's identity.
C) sources of role conflicts.
D) the progression of a group's role dynamics.
E) what is accepted and expected of members.

Accepted Answer

Norms refer to the expected behaviors and attitudes of group members. These expectations can vary from group to group and can range from formal rules to informal understandings. Norms help establish order within the group and serve as a way to guide behavior and decision-making.

Question 3

When Professor Don Tashian went into the dean's office,the dean asked him to take on a new project for the college that would involve many hours of work.Don replied,"OK,but tell me what I should quit doing to create time for this new project." Tashian is potentially experiencing
A) role ambiguity.
B) role conflict.
C) person-role conflict.
D) intrasender conflict.
E) role overload.

Accepted Answer

Tashian's response suggests that he may be experiencing role overload, which occurs when individuals are expected to fulfill too many responsibilities within a given role or across multiple roles. He is recognizing the need to create additional time for the new project by reducing or eliminating some of his current responsibilities. The other answer choices do not accurately describe the situation presented.

Question 4

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?
A) Role conflict
B) Role ambiguity
C) Quantitative role overload
D) Qualitative role overload
E) Dissonance

Accepted Answer

Role ambiguity refers to a breakdown in a role episode due to vague and unclear cues and messages that make up the sent role, leading to confusion about what is expected in a particular role. Role conflict, on the other hand, refers to a situation where an individual is expected to play two different roles with conflicting expectations, leading to difficulties in fulfilling both roles. Quantitative role overload and qualitative role overload refer to situations where an individual is being asked to do too much work, either in terms of quantity or quality, respectively. Dissonance refers to a state of cognitive discomfort or psychological tension that arises when a person holds inconsistent thoughts, beliefs, or attitudes.

Question 5

Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience
A) role ambiguity.
B) intersender conflict.
C) person-role conflict.
D) intrarole conflict.
E) intrasender conflict.

Accepted Answer

Intrarole conflict occurs when there are conflicting demands or expectations within the same role, such as being caught between the demands of a boss and the needs of workers.

Question 6

In the last department Ann worked in,people could take extra time during work breaks without other members of the group saying anything.In her new department,if you take extra time,your coworkers are likely to make caustic remarks when you get back to your desk.From the new group's point of view,this example deals with what concept?
A) Norm conformity
B) Group cohesiveness
C) Norm generalization
D) Norm variation
E) Norm attribution

Accepted Answer

The concept being addressed in this example is norm conformity, as it involves the extent to which individuals follow the norms of their group. The new department has a different norm surrounding work breaks than the previous department, resulting in different reactions to individuals taking extra time during those breaks.

Question 7

Which of the following does NOT influence norm conformity?
A) Situational factors such as size
B) Personal traits of the individual
C) The initial stimulus that prompts the behavior
D) The characteristics of the particular group
E) The style of leadership that the supervisor exercises

Accepted Answer

The style of leadership that the supervisor exercises may have an impact on behavior in general, but it is not a direct influence on norm conformity.

Question 8

Sandy suspects the receipts her boss submitted for reimbursement are faked.When she confronts him about it he tells her to stay out of it.This situation is an example of ____ conflict for Sandy.
A) person-role
B) interrole
C) intrasender role
D) intersender role
E) intrarole

Accepted Answer

This situation exemplifies a person-role conflict for Sandy, as it involves a discrepancy between her personal ethics (believing it's wrong to submit fake receipts) and the role expectations of her job (being told to ignore the unethical behavior of her boss).

Question 9

The standards of behavior that a group accepts for its members are called
A) rules.
B) roles.
C) norms.
D) customs.
E) values.

Accepted Answer

The standards of behavior that a group accepts for its members are called norms. Rules are specific instructions or commands that outline how things should be done. Roles refer to the positions that individuals occupy within a group or society. Customs are traditional behaviors or practices in a particular society, and values are the beliefs and principles that are important to a group or society.

Question 10

Joe is a mechanic at Thunderbird Motors.He is frequently given used parts to install in cars that he works on,but he knows customers are being charged for new parts.This practice really bothers him.Joe is experiencing
A) intrarole conflict.
B) person-role conflict.
C) role ambiguity.
D) intersender conflict.
E) interrole conflict.

Accepted Answer

Joe is experiencing person-role conflict because his personal ethics or values conflict with the expectations of his role at work, which involves installing used parts while customers are charged for new ones.

Question 11

State University has 106 professors.Ninety-eight of them are Democrats.The eight Republicans are all in the same department,which gets ostracized by the others.This example shows pressure for
A) group cohesiveness.
B) norm conformity.
C) norm variation.
D) norm generalization.
E) norm reversal.

Accepted Answer

The ostracizing of the department with all Republican professors shows pressure for norm conformity, as the rest of the university's professors are Democrats and likely have norms and values that align with the Democratic party. The Republicans in one department are not conforming to this norm, thus leading to their ostracization.

Question 12

Jim Randolph is a very good friend of the shift supervisor and can frequently get the supervisor to overlook things he would otherwise reprimand Jim's group for doing.Because Jim can do this for the group,the group does not expect him to take part in the daily equipment cleanup.This is an example of
A) norm conformity.
B) group cohesiveness.
C) norm variation.
D) norm generalization.
E) role reversal.

Accepted Answer

This is an example of norm variation - an exception made for Jim due to his relationship with the supervisor. The group has a norm of participating in equipment cleanup, but Jim is exempt from it. This deviates from the norm of equal treatment among all members of the group.

Question 13

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?
A) Role ambiguity
B) Organizational conflict
C) Role overload
D) Person-role conflict
E) Interrole conflict

Accepted Answer

Ann Morris is experiencing a lack of clarity about her job responsibilities as she cannot find a job description for her position and her boss is giving her minimal guidance. This is a classic example of role ambiguity, in which an employee is unsure about what is expected of them in their role.

Question 14

Rodolfo is trying to stay ahead of a major project at work.He's also coach of his daughter's soccer team,and a member of his church choir.He is finding little time to sleep.He is experiencing
A) role ambiguity.
B) role conflict.
C) person-role conflict.
D) intrasender conflict.
E) role overload.

Accepted Answer

Rodolfo is experiencing role overload, which occurs when an individual has too many roles or responsibilities to handle adequately. He is struggling to balance his work obligations, coaching duties, and involvement in his church choir while maintaining adequate sleep, leading to feelings of stress and overwhelm.

Question 15

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of
A) norm variation.
B) norm generalization.
C) norm conformity.
D) group cohesiveness.
E) norm specification.

Accepted Answer

The answer of In your work group,the newest member of...

Question 16

Natalie's boss wants her to write a memo telling employees to back into parking spaces at work.Natalie's subordinates heard about the demand and think it is ridiculous.They want her to convince her boss to change his mind.Natalie is experiencing ____ conflict.
A) intrarole
B) interrole
C) intrasender
D) person-role
E) norms

Accepted Answer

Natalie is experiencing intrarole conflict because she is facing conflicting demands within the same role, where her boss wants her to enforce a rule that her subordinates find unreasonable.

Question 17

If an individual who is new to a group violates one of its important norms,which of the following is the first action the group most likely will take to enforce norm conformity?
A) Stop talking to the individual until he or she behaves properly
B) Increase communication by taking the individual aside and giving him or her a good talking to
C) Exclude the individual from group activities
D) Use physical force to make its point
E) None of these choices

Accepted Answer

Groups often first attempt to correct norm violations through increased communication, such as explaining the norms and expectations to the new member, before resorting to more severe measures.

Question 18

Basic training transforms recruits from civilians to soldiers.They learn a new vocabulary,standards,and ideals.This process is known as
A) brainwashing.
B) forced conformity.
C) norm generalization.
D) norm variation.
E) socialization.

Accepted Answer

Basic training involves teaching new recruits the norms and values of military culture, which is a form of socialization. Options A, B, C, and D imply negative or extreme connotations, which do not accurately describe the process of basic training.

Question 19

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.
A) intersender role
B) intrasender role
C) intrarole
D) person-role
E) interrole

Accepted Answer

Intrasender role conflict occurs when a single sender communicates conflicting expectations or messages to a receiver. In this case, Ray's boss is the sender of both messages - first saying no overtime, then asking for overtime - creating a conflict for the subordinate who receives these conflicting instructions from the same person.

Question 20

When you get conflicting demands from different sources concerning your role,you are likely to experience
A) intrarole conflict.
B) intrasender conflict.
C) interrole conflict.
D) role ambiguity.
E) person-role conflict.

Accepted Answer

Intrarole conflict occurs when there are conflicting demands or expectations within the same role, often from different sources.

Quiz 18: Managing Work Groups and Teams

Jane Alexander has a job that requires her to work 14- or 15-hour days.It is an excellent job with much opportunity for advancement.On the other hand,she has a need to be with her aging mother as much as possible.Jane is very likely to suffer ____ conflict.

Norms are defined as

When Professor Don Tashian went into the dean's office,the dean asked him to take on a new project for the college that would involve many hours of work.Don replied,"OK,but tell me what I should quit doing to create time for this new project." Tashian is potentially experiencing

What is the name given to the breakdown in a role episode that occurs because the cues and messages that make up the sent role are vague and unclear?

Your boss says,"Find a way to increase production." Your workers say,"Find a way to increase pay." You feel stuck in the middle.You will likely experience

Which of the following does NOT influence norm conformity?

Sandy suspects the receipts her boss submitted for reimbursement are faked.When she confronts him about it he tells her to stay out of it.This situation is an example of ____ conflict for Sandy.

The standards of behavior that a group accepts for its members are called

Joe is a mechanic at Thunderbird Motors.He is frequently given used parts to install in cars that he works on,but he knows customers are being charged for new parts.This practice really bothers him.Joe is experiencing

State University has 106 professors.Ninety-eight of them are Democrats.The eight Republicans are all in the same department,which gets ostracized by the others.This example shows pressure for

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance,and she cannot find a job description for her position.What is Ann experiencing?

Rodolfo is trying to stay ahead of a major project at work.He's also coach of his daughter's soccer team,and a member of his church choir.He is finding little time to sleep.He is experiencing

In your work group,the newest member of the group is expected to arrive a little early and make the first pot of coffee of the day.This is an example of

Natalie's boss wants her to write a memo telling employees to back into parking spaces at work.Natalie's subordinates heard about the demand and think it is ridiculous.They want her to convince her boss to change his mind.Natalie is experiencing ____ conflict.

If an individual who is new to a group violates one of its important norms,which of the following is the first action the group most likely will take to enforce norm conformity?

Basic training transforms recruits from civilians to soldiers.They learn a new vocabulary,standards,and ideals.This process is known as

Ray's boss told him that there can be no more overtime for the next month,but after lunch he tells one of Ray's subordinates to work late to finish a project.This is an example of ____ conflict.

When you get conflicting demands from different sources concerning your role,you are likely to experience