SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Mark is dealing with his dissatisfaction through
A)organizational citizenship behaviour.
B)humane orientation.
C)loyalty.
D)affective commitment.
E)voice.

Question

SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Mark is dealing with his dissatisfaction through
A)organizational citizenship behaviour.
B)humane orientation.
C)loyalty.
D)affective commitment.
E)voice.

Quizplus · Accepted Answer

Mark is demonstrating loyalty by believing in his manager and giving him time to address the problems instead of immediately quitting or speaking out. He still wants to stay with the organization and sees potential for improvement. Organizational citizenship behaviour refers to voluntarily going above and beyond job duties to benefit the organization, humane orientation refers to valuing the well-being of others, affective commitment refers to an emotional attachment to the organization, and voice refers to speaking up about concerns and suggestions for improvement. While some of these concepts may overlap with Mark's approach, he primarily exhibits loyalty.

SCENARIO 3-1 Employees at Pony Express Are Dissatisfied with Working Conditions,salary,and the Conditions,salary,and