At Sears,which of the following will NOT be an impact on customers if employees are trained to change their behaviours?
A) customer satisfaction
B) customer retention
C) customer sales
D) customer appreciation

Question

Quizplus · Accepted Answer

Customer appreciation is not directly impacted by the behaviour of employees. While good employee behaviour may lead to customers feeling appreciated, it is not a direct impact like customer satisfaction, retention, and sales.

At Sears,which of the Following Will NOT Be an Impact