Question 1

When Boeing designed its 777 aircraft,it gathered information not just from engineers,but also from customers about their preferences.This is an example of how information technologies have
A) reduced the capacity for customization.
B) increased collaboration.
C) created leaner,more efficient operations.
D) provided new business opportunities.
E) caused greater independence of company and workplace.

Accepted Answer

increased collaboration.

Question 2

Enterprise resource planning is an example of how information technologies have
A) reduced the capacity for customization.
B) increased collaboration.
C) created leaner,more efficient operations.
D) improved management processes.
E) created greater independence of company and workplace.

Accepted Answer

improved management processes.

Question 3

The rapid growth of information technologies has changed the very structure of business organizations.All of the following are examples of changes except
A) increased collaboration.
B) greater independence of company and workplace.
C) less flexible operations.
D) leaner organizations.
E) improved management processes.

Accepted Answer

less flexible operations.

Question 4

Mel says that developments in information technology have had a huge impact in communication and in access to data.Marla agrees that information is important,but thinks that how it is used is even more important,and she cites the dramatic developments in online selling as an example.Which of the following is at issue between Mel and Marla?
A) The importance of online selling is an important factor in business today
B) Whether information technology has made a significant difference to businesses
C) Whether businesses have been helped by online communications
D) What the most important effect of information technology has been on business
E) What has changed in business since the advent of the latest information technology

Accepted Answer

What the most important effect of information technology has been on business

Question 5

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.The Chief Information Officer thinks that improvements are needed to the company's wide area network (WAN).If the following facts were known,which one would strengthen the CIO's position?
A) Alliance's various branch offices do a great deal of information-sharing with each other.
B) Alliance's computer hardware has not been upgraded in some time.
C) Alliance sales reps must work collaboratively with other reps in the same office.
D) At many of Alliance's locations,its email servers are often full.
E) Alliance is planning to hire many new sales reps,and they will need extensive training.

Accepted Answer

Alliance's various branch offices do a great deal of information-sharing with each other.

Question 6

Vitamin-sized cameras that patients swallow give doctors computer images of the inside of the human body.This is an example of how information technologies have
A) increased the capacity for customization.
B) improved our lives.
C) created leaner,more efficient operations.
D) improved management processes.
E) created greater independence of company and workplace.

Accepted Answer

improved our lives.

Question 7

The manager of an advertising agency may visit the company's office once every two weeks,and spend the rest of the time working through the firm's electronic network from home.This is an example of how information technologies have
A) reduced the capacity for customization.
B) increased collaboration.
C) created leaner,more efficient operations.
D) provided new business opportunities.
E) created greater independence of company and workplace.

Accepted Answer

created greater independence of company and workplace.

Question 8

Henderson Products is a national company that sells office supplies to businesses and household consumers.It is developing an in-house data warehouse so it can identify customers and build long-term relationships with them.The IT department has recommended that the company use data mining to build customer profiles and develop models to predict future purchasing behaviour.However,the CEO is not in favour of data mining,and argues that it shouldn't be used.If the following facts were known,which one would support the CEO's position?
A) Data mining can help build profiles on Henderson's best customers and then use behavioural characteristics to identify new customers.
B) Salespeople find data mining helpful because it can identify customers that would benefit from an individual sales call,or provide them with buying reminders regarding particular products.
C) Data mining can be used to track online behaviour of customers by the use of "cookies."
D) A privacy paradox exists because mining personal information is intrusive,but it also leads to better targeting of customers and potentially higher sales.
E) Trends and patterns in customer purchases can be identified by data mining,and this helps the marketing department to shape advertising around these trends.

Accepted Answer

A privacy paradox exists because mining personal information is intrusive,but it also leads to better targeting of customers and potentially higher sales.

Question 9

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.Alliance's head of human resources says that improvements must be made in the software that is available to employees.If the following facts were known,which one would strengthen the position of the head of human resources?
A) Alliance employees regularly complain about having to work with outdated computer hardware.
B) Alliance has been slow to upgrade its employees' web browsers with the latest versions.
C) Alliance's IT department spends a large amount of its time upgrading software.
D) An industry slowdown has meant that Alliance's business is weak.
E) Personal selling is the dominant way that Alliance's sales are achieved.

Accepted Answer

Alliance has been slow to upgrade its employees' web browsers with the latest versions.

Question 10

Mel says that developments in information technology have had a huge impact in communication and in access to data.Marla agrees that information is important,but thinks that how it is used is even more important,and she cites the dramatic developments in online selling as an example.What is Mel assuming?
A) Every business now uses information technology for communications and the gathering of information.
B) Very few businesses sell products online.
C) More information is available now than was available before the information technology revolution.
D) Consumers prefer to buy from businesses that use the latest information technology.
E) Selling online is relatively unimportant to most businesses.

Accepted Answer

More information is available now than was available before the information technology revolution.

Question 11

Bank customers can now access 24-hour information systems and monitor their accounts without employee assistance.This is an example of how information technologies have
A) reduced the capacity for customization.
B) increased collaboration.
C) created leaner,more efficient operations.
D) provided new business opportunities.
E) created greater independence of company and workplace.

Accepted Answer

created leaner,more efficient operations.

Question 12

Mel says that developments in information technology have had a huge impact in communication and in access to data.Marla agrees that information is important,but thinks that how it is used is even more important,and she cites the dramatic developments in online selling as an example.What is Marla assuming?
A) People do not like shopping at traditional bricks-and-mortar retail outlets.
B) Businesses seem reluctant to adopt the latest information technology.
C) The main thing consumers use the internet for is to buy goods.
D) Businesses have been the greatest beneficiaries of the information technology revolution.
E) Products can be sold more efficiently online than in traditional bricks-and-mortar retail stores.

Accepted Answer

Products can be sold more efficiently online than in traditional bricks-and-mortar retail stores.

Question 13

When you order a personal computer from the Dell website with exactly the features you want,this is an example of
A) mass customization.
B) unit production.
C) mass production.
D) production management.
E) process management.

Accepted Answer

mass customization.

Question 14

The rapid growth of information technologies has changed organizational processes in all of the following ways except
A) coordination of remote deliveries.
B) increased collaboration.
C) leaner,more efficient operations.
D) improved global exchange.
E) greater dependence of company and workplace.

Accepted Answer

greater dependence of company and workplace.

Question 15

The rapid growth of information technologies has changed organizational processes in all of the following ways except
A) reduced capacity for customization.
B) increased collaboration.
C) leaner,more efficient operations.
D) providing new business opportunities.
E) greater independence of company and workplace.

Accepted Answer

reduced capacity for customization.

Question 16

A ________ network links computers and workstations,often at great distance from one another,through telephone wires or by satellite.
A) local area
B) paging
C) personal digital
D) global positioning
E) wide area

Accepted Answer

wide area

Question 17

At Timbuk2's website,you can build your own messenger bag at different price levels with choices of size,fabric,colour combinations,and accessories.This is an example of how information technologies have
A) increased collaboration.
B) created greater independence of company and workplace.
C) improved global exchange.
D) created leaner organizations.
E) improved flexibility for customization.

Accepted Answer

improved flexibility for customization.

Question 18

Alliance Insurance relies on information technology for a variety of activities.The company is planning to improve its systems,so it needs to determine which areas need improvement.Some employees are saying that Alliance's intranet must be overhauled.If the following facts were known,which one would support the employees' position?
A) Alliance is having trouble keeping up with its competitors.
B) Alliance uses an up-to-date,real-time marketing information technology.
C) The company's sales reps work mostly from independent self-run offices.
D) The company makes significant use of internal electronic media when training employees.
E) Alliance's website has not been updated in any significant way for over a year.

Accepted Answer

The company makes significant use of internal electronic media when training employees.

Question 19

Ball Corp.has a new flexible production process that generates customized products in high volumes at low costs.The company is using
A) mass customization.
B) mass production.
C) production management.
D) process management.
E) unit production.

Accepted Answer

mass customization.

Question 20

Mel says that developments in information technology have had a huge impact in communication and in access to data.Marla agrees that information is important,but thinks that how it is used is even more important,and she cites the dramatic developments in online selling as an example.If the following facts were known,which one would be MOST supportive of Marla's position?
A) Business performance is positively correlated with the use of information technology.
B) The fastest-growing businesses are those that sell exclusively online.
C) Businesses that make use of information technology are the most successful.
D) More businesses sell their products over the internet now than previously.
E) Imperishable,high-value consumer goods are best suited to being sold over the internet.

Accepted Answer

The fastest-growing businesses are those that sell exclusively online.

Quiz 13: Managing Information Systems and Communication Technology

When Boeing designed its 777 aircraft,it gathered information not just from engineers,but also from customers about their preferences.This is an example of how information technologies have

Enterprise resource planning is an example of how information technologies have

The rapid growth of information technologies has changed the very structure of business organizations.All of the following are examples of changes except

Vitamin-sized cameras that patients swallow give doctors computer images of the inside of the human body.This is an example of how information technologies have

The manager of an advertising agency may visit the company's office once every two weeks,and spend the rest of the time working through the firm's electronic network from home.This is an example of how information technologies have

Bank customers can now access 24-hour information systems and monitor their accounts without employee assistance.This is an example of how information technologies have

When you order a personal computer from the Dell website with exactly the features you want,this is an example of

The rapid growth of information technologies has changed organizational processes in all of the following ways except

The rapid growth of information technologies has changed organizational processes in all of the following ways except

A ________ network links computers and workstations,often at great distance from one another,through telephone wires or by satellite.

At Timbuk2's website,you can build your own messenger bag at different price levels with choices of size,fabric,colour combinations,and accessories.This is an example of how information technologies have

Ball Corp.has a new flexible production process that generates customized products in high volumes at low costs.The company is using