Not only does TQM encompass the entire organization but it
A) stresses quality is supplier driven
B) stresses quality is vendor driven
C) stresses quality is customer driven
D) stresses the need for ISO 9000 compliance
E) stressed the need to be 'green'

Question

Quizplus · Accepted Answer

TQM emphasizes that quality should not only be focused on meeting the organization's standards but rather meeting or exceeding the customer's expectations. Therefore, quality is customer-driven in TQM.

Not Only Does TQM Encompass the Entire Organization but It