Which of the following is not true about a mystery shopper?
A)mystery shoppers act as a customer and complete an evaluation of their experience
B)mystery shoppers are not identified in advance to the staff serving them
C)mystery shoppers can motivate employees to improve performance
D)mystery shoppers are typically managers in the organization

Question

Quizplus · Accepted Answer

Mystery shoppers are typically not managers in the organization, but rather hired by the organization to provide an objective evaluation of customer experience.

Which of the Following Is Not True About a Mystery