Service ________ refers to the inevitable differences in a service provider's performances from one day to the next.

Question

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Variability refers to the inconsistency in service delivery, which can be caused by a range of different factors such as differences in the skills and abilities of individual service providers, changes in customer demand, or variations in the equipment or facilities used to provide the service. It is an important challenge for service providers to manage variability and ensure that customers receive a consistent level of service quality over time.

Service ________ Refers to the Inevitable Differences in a Service