Jack was so enthusiastic about the band he saw performing at a local club last weekend that he persuaded a large group of friends to go to the club to hear the band on Thursday.Unfortunately,the band's performance was uninspired and at times off key.The performance differences are due to the ________ characteristic of service.
A) responsiveness
B) variability
C) reliability
D) intangibility
E) empathy
Correct Answer:
Verified
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