Search qualities ________.
A) are characteristics of a product that the consumer can examine prior to purchase
B) can be built into a service so consumers can notice them
C) are characteristics of a service that consumers can touch
D) A and B
E) A,B,and C
Correct Answer:
Verified
Q53: Services with _ require consumers to accept
Q54: Services have both _ and _ dimensions.
A)social;
Q55: Barry was having stomach trouble and was
Q56: Customers can use service qualities,experience qualities,and _
Q57: Hillary wants to be an author.She has
Q59: Briefly describe the three factors of concern
Q60: Naomi is afraid to go to a
Q61: Provide examples of core and augmented services
Q62: Customer dissatisfaction may occur due to _.
A)unrealistic
Q63: Companies often develop written quality goals.This step
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