CRM firms focus on increasing their ________,not share of the market.
A)mass customisation
B)share of customers
C)segment profile
D)perceptual map
E)usage occasions

Question

Quizplus · Accepted Answer

CRM firms focus on increasing their share of customers, which means attracting and retaining more customers instead of trying to capture a larger share of the market. This approach involves personalization, targeted marketing, and building stronger relationships with customers.

CRM Firms Focus on Increasing Their ________,Not Share of the Market