During a large merger of two community hospitals,the nurse-manager was challenged with merging the two very different medical-surgical units into one unit.During the process,meetings were held assuring the nurses that staffing would be a top priority,that education about all changes would occur,and that the manager had faith in the nurses' abilities to implement the change.This nurse-manager was utilizing what tactic to "unfreeze" the system?
A)Producing discomfort
B)Providing psychological safety
C)Critical thinking
D)Inducing guilt and anxiety

Question

Quizplus · Accepted Answer

The nurse-manager is providing psychological safety by assuring the nurses that staffing would be a top priority, that education about all changes would occur, and that the manager had faith in the nurses' abilities to implement the change. By providing reassurance and creating a safe environment, the manager is helping to "unfreeze" the system and prepare the staff for change.

During a Large Merger of Two Community Hospitals,the Nurse-Manager Was