Question 1

The type of group that evolves informally to meet its members' personal security,esteem,and belonging needs is a:
A) task group
B) hot group
C) values group
D) friendship group

Accepted Answer

A friendship group is a type of group that evolves informally to meet its members' personal security, esteem, and belonging needs. This group is formed based on social connections, shared interests, and emotional support, rather than a specific task or goal. Members of a friendship group may engage in activities together, confide in each other, and provide emotional support and encouragement.

Question 2

Which of the following statements most appropriately differentiates an informal group from a formal group?
A) Only an informal group is formed from the day-to-day interactions of individuals.
B) Only an informal group is a small number of individuals who communicate person-to-person.
C) Only an informal group is specifically created by management.
D) Only an informal group is a small number of individuals who work to achieve one or more common goals.

Accepted Answer

An informal group is typically formed through the day-to-day interactions and relationships of individuals, often based on shared interests or backgrounds, while a formal group is deliberately created by management to achieve specific goals or tasks. The other options are not accurate differentiators between formal and informal groups.

Question 3

The type of group that develops out of the day-to-day activities,interactions,and sentiments of the members for the purpose of meeting their social needs is a(n):
A) task group
B) informal group
C) hot group
D) nominal group

Accepted Answer

An informal group is a type of group that develops naturally from the day-to-day activities, interactions, and sentiments of its members, without any prescribed structure or formal goal. The purpose of an informal group is to meet the social and emotional needs of its members, rather than to accomplish a specific task or goal. The other options, task group, hot group, and nominal group, all imply a more specific purpose or structure than what is described in the question.

Question 4

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:
A) members know why the team exists and have shared goals
B) members engage in an equal amount of task-oriented and self-oriented role behavior
C) members are able to diagnose individual and group processes and improve their own and the team's functioning
D) members are willing to receive help from one another and to give help to one another

Accepted Answer

It is not necessary for members to engage in an equal amount of task-oriented and self-oriented role behavior for a team to be effective. In fact, the distribution of these roles may vary based on the tasks at hand and the strengths of individual team members. The other characteristics listed (shared goals, ability to diagnose and improve processes, willingness to give and receive help) are all important components of an effective team.

Question 5

Which of the following statements about informal groups in organizations is false?
A) Informal groups can exercise undesirable power over individual members.
B) The purposes of informal groups are not necessarily related to formal organizational goals.
C) The formal organization has no influence on the formation of informal groups.
D) Informal groups can't always be classified simply as positive or negative because many exhibit both characteristics from time to time.

Accepted Answer

The formal organization can have some influence on the formation of informal groups, for example, by offering social events, encouraging communication among employees, or creating a culture of collaboration or competition.

Question 6

A ____ refers to any number of people who share goals,often communicate with one another over a period of time,and are few enough so that each individual may communicate with all the others,person-to-person.
A) clan
B) group
C) both of these would fit this definition
D) neither of these would fit this definition

Accepted Answer

This definition specifically describes a group. While clans may also fit some aspects of this definition, they are typically larger and more complex social units with distinct cultural and ancestral ties.

Question 7

A single group in an organization may serve:
A) friendship purposes
B) task purposes
C) only organizationally defined purposes
D) both task and friendship purposes

Accepted Answer

A single group in an organization can serve both task and friendship purposes. Task purposes focus on achieving specific goals or completing a project, while friendship purposes focus on building relationships, creating social bonds, and fostering a sense of community within the organization. It is not necessary for a group to only serve organizationally defined purposes, as groups can create their own goals and objectives within the larger organizational framework.

Question 8

A small number of people with complementary skills and knowledge who are committed to common performance goals and interacting relationships for which they hold themselves mutually accountable is referred to as a:
A) dialectic group
B) group
C) team
D) friendship group

Accepted Answer

The definition given perfectly matches the characteristics of a team. The other options do not necessarily have the same level of commitment, performance goals, and mutual accountability that defines a team.

Question 9

An organization can influence the development of informal groups through all of the following except:
A) physical layout of work
B) offsite contact between employees
C) leadership practices of managers
D) types of technology used

Accepted Answer

Offsite contact between employees is largely beyond the control of an organization and is more dependent on the personal choices and relationships of the employees themselves. The other options (A, C, D) can be influenced by organizational decisions and policies.

Question 10

The type of group created by management to accomplish certain organizational goals is a:
A) efficiency group
B) friendship group
C) hot group
D) task group

Accepted Answer

A task group is created specifically to accomplish certain organizational goals, which makes it the best choice for this question. Efficiency groups are formed to improve productivity and reduce costs, friendship groups are formed for social purposes, and hot groups are formed to address urgent and critical situations.

Question 11

Some managers believe that close-knit informal groups have undesirable effects on an organization such as:
A) being a source of antiestablishment power
B) supporting organizational goals
C) pressuring individuals to higher performance
D) all of these are undesirable effects feared by managers

Accepted Answer

Close-knit informal groups can sometimes become a source of antiestablishment power, which can threaten the authority of managers and create conflict within the organization. However, supporting organizational goals and pressuring individuals to higher performance are not necessarily negative effects and can actually be beneficial for the organization. Therefore, only option A is the best choice.

Question 12

The heart of any team is ____ by members for joint performance.
A) shared commitment
B) shared skills
C) hard work
D) influence

Accepted Answer

A team cannot function effectively without a shared commitment among its members. It refers to the dedication and loyalty of each member towards the team's goals and objectives. Having a shared commitment creates a sense of unity and motivates team members to work collaboratively towards achieving their common goals. Shared skills, hard work, and influence are important, but without a shared commitment, a team may not be successful in its endeavors.

Question 13

Lori was hoping to join a group at work and was thrilled when her efforts were accepted by the group members.Lori might classify the group as a ____ group.
A) open
B) task
C) friendship
D) nice

Accepted Answer

The group is open because Lori was able to join it.

Question 14

Which of the following is (are)among the characteristics of effective teams?
A) members support agreed upon decision-making procedures
B) members focus on individual goals
C) members deal with conflict via using an outside mediator
D) all of these are among the characteristics of effective teams

Accepted Answer

Members supporting agreed upon decision-making procedures is one of the characteristics of effective teams. Option B is incorrect as effective teams focus on common goals rather than individual goals. Option C may sometimes be required, but effective teams are generally able to resolve conflicts internally without requiring the use of an outside mediator. Therefore, option D is incorrect.

Question 15

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,minutes before his plane went down over the glaciers of southeast Alaska,the captain was
A) was poking fun at his new first officer
B) flying too high and too fast
C) eager to land before his favorite snack bar closed
D) all of these

Accepted Answer

The correct answer is D) all of these, as the book "Learning From Experience: Boeing's Development of Teams and Their Leaders" describes the captain engaging in all the mentioned behaviors minutes before the crash.

Question 16

Which of the following is not among the characteristics of effective teams?
A) members avoid conflict within the team to keep smooth relations
B) members communicate freely among themselves
C) members support agreed upon decision-making procedures
D) members have shared goals

Accepted Answer

Conflict is a natural part of team dynamics and can lead to improved decision making and creativity. Avoiding conflict can actually harm team effectiveness in the long run. Therefore, effective teams do not always avoid conflict, but rather manage it in a constructive way.

Question 17

Which of the following statements about informal groups in organizations is true?
A) Informal groups can always be classified as positive or negative in their organizational influence.
B) The formal organization has no influence on the formation of informal groups.
C) The basic characteristics of effective groups are relevant only to formal groups,and not to informal groups.
D) Informal groups can exercise undesirable power over individual members.

Accepted Answer

Informal groups have the potential to exercise power over individual members that may not be desirable or align with the formal organization's goals. This is because informal groups are formed based on socialization, personal relationships, and informal communication channels, which may not always align with the formal structures and policies of the organization. The other options are incorrect. Informal groups cannot always be classified as positive or negative as they can have both positive and negative impacts, and the formal organization can influence the formation and functioning of informal groups. Furthermore, the characteristics of effective groups are relevant to both formal and informal groups, as they share similar dynamics and factors that contribute to their effectiveness.

Question 18

The Learning From Experience feature: Boeing's Development of Teams and Their Leaders,illustrates all of the following about effective teams except:
A) individual performance by committed and competent individuals is crucial
B) individuals working separately can often achieve more than if they work as a team
C) team leaders make a difference in the functioning of teams
D) all of these are illustrated by the feature

Accepted Answer

The Learning From Experience feature emphasizes the importance of effective teamwork and the role of team leaders in facilitating team functioning. It also highlights the importance of individual performance by committed and competent individuals. However, it does not suggest that individuals working separately can often achieve more than if they work as a team. In fact, the feature emphasizes the importance of collaboration and communication among team members. Therefore, option B is not illustrated by this feature.

Question 19

Amy was hoping to join a group at work but her efforts were rejected by the group members.Amy might classify the group as a ____ group.
A) task
B) closed
C) friendship
D) popular

Accepted Answer

A closed group is a group that is exclusive and does not allow outsiders to join. In this case, the group at work rejected Amy's efforts to join, indicating that they are a closed group. A task group would have been formed for a specific purpose related to work, a friendship group is formed based on personal relationships, and a popular group is a group that is popular among a large number of people, none of which fit the scenario described.

Question 20

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,which is true of the Boeing Company:
A) Boeing also has an intranet site devoted to teamwork.
B) Boeing conducts a two-day workshop aimed at the whole team
C) both of these are true
D) neither of these are true

Accepted Answer

The article states that Boeing has an intranet site devoted to teamwork and also conducts a two-day workshop aimed at the whole team. So, both options A and B are true.

Quiz 12: Developing and Leading Teams: Part B

The type of group that evolves informally to meet its members' personal security,esteem,and belonging needs is a:

Which of the following statements most appropriately differentiates an informal group from a formal group?

The type of group that develops out of the day-to-day activities,interactions,and sentiments of the members for the purpose of meeting their social needs is a(n) :

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

Which of the following statements about informal groups in organizations is false?

A ____ refers to any number of people who share goals,often communicate with one another over a period of time,and are few enough so that each individual may communicate with all the others,person-to-person.

A single group in an organization may serve:

A small number of people with complementary skills and knowledge who are committed to common performance goals and interacting relationships for which they hold themselves mutually accountable is referred to as a:

An organization can influence the development of informal groups through all of the following except:

The type of group created by management to accomplish certain organizational goals is a:

Some managers believe that close-knit informal groups have undesirable effects on an organization such as:

The heart of any team is ____ by members for joint performance.

Lori was hoping to join a group at work and was thrilled when her efforts were accepted by the group members.Lori might classify the group as a ____ group.

Which of the following is (are) among the characteristics of effective teams?

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,minutes before his plane went down over the glaciers of southeast Alaska,the captain was

Which of the following is not among the characteristics of effective teams?

Which of the following statements about informal groups in organizations is true?

The Learning From Experience feature: Boeing's Development of Teams and Their Leaders,illustrates all of the following about effective teams except:

Amy was hoping to join a group at work but her efforts were rejected by the group members.Amy might classify the group as a ____ group.

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,which is true of the Boeing Company: