Question 1

All types of conflict can be avoided.

Accepted Answer

It is impossible to completely avoid all types of conflict, as conflicts often arise from differences in opinions, beliefs, and interests. However, conflict can be managed and resolved in constructive ways.

Question 2

Conflict management refers solely to negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

Accepted Answer

Conflict management refers not only to negotiation strategies but also to other techniques and approaches, such as mediation, arbitration, and communication skills, that are used to handle conflict in a constructive and productive manner. Conflict management aims to help individuals and groups to understand and address their differences and to find mutually satisfactory solutions to their problems.

Question 3

Bryan is offered two similar high paying job (which he desires).Bryan probably is experiencing avoidance-avoidance conflict.

Accepted Answer

Avoidance-avoidance conflict occurs when an individual faces two unfavorable options and must select between the lesser of two evils. In this scenario, Bryan is faced with two desirable job offers, so he is not experiencing avoidance-avoidance conflict.

Question 4

Conflict refers to a process in which one party perceives that its interests are being supported or positively affected by another party.

Accepted Answer

Conflict refers to a process in which two or more parties have incompatible interests, goals, or actions that interfere with each other. It does not necessarily involve the perception of support or positive effects.

Question 5

A role is the set of interconnected tasks and behaviors that others expect a person to perform.

Accepted Answer

A role refers to the expectations and responsibilities associated with a particular position or status, which includes a set of tasks, behaviors, and obligations. This definition highlights the importance of understanding the expectations that others have of someone in a particular role or position.

Question 6

Intragroup conflict refers to disputes among some or all of a groups members,which often affects a group's dynamic or effectiveness.

Accepted Answer

This statement is true. Intragroup conflict can arise due to differences in personalities, values, goals, and opinions among group members, and it may lead to decreased productivity, communication breakdowns, and strained relationships within the group.

Question 7

The role sender will have expectations of how a focal person should behave.

Accepted Answer

The role sender is the one who sends messages and communicates expectations to the focal person, hence they will have expectations of how the focal person should behave.

Question 8

There may be five primary levels of conflict present in organizations: interpersonal,intrapersonal,intragroup,intergroup and internal.

Accepted Answer

The correct primary levels of conflict in organizations are interpersonal, intrapersonal, intragroup, intergroup, and interorganizational, not internal.

Question 9

A role is a set of interconnected tasks and behaviors that others expect a person to perform.

Accepted Answer

A role is defined as a set of interconnected tasks and behaviors that others expect a person to perform.

Question 10

Role conflict occurs when a focal person is pressured by role senders in ways that are incompatable with the focal person's preferences.

Accepted Answer

Role conflict arises when there is a clash between the expectations of role senders and the preferences of the individual who occupies the role. This can lead to stress and difficulty fulfilling tasks related to the conflicting roles.

Question 11

A role set is a group of tasks a person is expected to perform related to their particular position in a group.

Accepted Answer

The answer of A role set is a group of...

Question 12

Kelsey is offered a high paying job (which she desires),but will be required to travel for six months out of every year (which she does not desire).Kelsey is probably experiencing avoidance-avoidance conflict.

Accepted Answer

Kelsey is experiencing an approach-avoidance conflict because she is torn between a desirable outcome (a high paying job) and an undesirable one (having to travel for six months every year).

Question 13

Generally,levels of conflict are independent of one another.

Accepted Answer

Levels of conflict can be interconnected and can affect each other. For example, a low-level conflict in a department can escalate and impact the overall organization's functioning, causing higher-level conflict.

Question 14

Intergroup conflict involves disagreement between groups.

Accepted Answer

Intergroup conflict does involve disagreement between groups.

Question 15

In Learning from Experience: "Cathy McBroom verses Federal Judge Samuel Kent," McBroom quit her job as a result of sexual harassment charges.

Accepted Answer

The answer of In Learning from Experience: "Cathy McBroom verses...

Question 16

Intragroup conflict occurs when two or more individuals perceive that their attitudes,behaviors,or preferred goals are in opposition.

Accepted Answer

The answer of Intragroup conflict occurs when two or more...

Question 17

Conflict management refers to the diagnostic processes,interpersonal styles,and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

Accepted Answer

Conflict management involves various techniques to address conflicts in a productive and effective manner. Its goal is to prevent unnecessary conflicts and minimize or resolve excessive conflicts that may arise.

Question 18

Four types of role conflict may occur as a result of incompatible messages and pressures from the role set: intrasender role conflict,intersender role conflict,interrole conflict,and person-role conflict.

Accepted Answer

This statement is true as there are four types of role conflict as mentioned - intrasender role conflict, intersender role conflict, interrole conflict, and person-role conflict.

Question 19

In Learning from Experience: "Cathy McBroom verses Federal Judge Samuel Kent," McBroom was advised by a female superior to report an incidence of sexual harassment to the police.

Accepted Answer

Cathy McBroom was actually advised against reporting the incident to the police by a female superior, who suggested that doing so could ruin her career.

Question 20

Perceived limited resources,task interdependency,perceived differentiation and perceived goal incompatibility are all sources of interpersonal conflict.

Accepted Answer

The answer of Perceived limited resources,task interdependency,perceived differentiation and perceived...

Quiz 13: Managing Conflict and Negotiating Effectively