Question 1

The model of interpersonal conflict handling styles identifies the various ways in which individuals attempt to manage conflict by their locations on two dimensions: concern for self and concern for others.

Accepted Answer

The statement is true. The model of interpersonal conflict handling styles is based on two dimensions: concern for self and concern for others. Individuals can employ different conflict handling styles based on their level of concern for themselves and concern for others involved in the conflict.

Question 2

In the Teams Competency: "IBM's Cross-Team Workouts," the workout sessions are designed to make conflict resolution more transparent.

Accepted Answer

The Teams Competency "IBM's Cross-Team Workouts" is designed to help teams resolve conflicts in a transparent manner. It includes workout sessions that aim to promote open communication and collaborative problem-solving among team members.

Question 3

Although you may have a natural tendency toward one or two of the conflict handling styles,it may be beneficial to use all of them as the context and people involved change.

Accepted Answer

It is beneficial to be able to use all five conflict handling styles (competing, collaborating, compromising, avoiding, and accommodating) in a variety of situations and with different people, even if you have a natural tendency toward one or two styles. Being able to flexibly use different conflict handling styles can increase your effectiveness in resolving conflicts and managing relationships.

Question 4

Role ambiguity is the uncertainty and lack of clarity surrounding expectations about a single role.

Accepted Answer

Role ambiguity refers to the confusion and uncertainty that employees experience in their job roles, particularly in understanding their responsibilities and what is expected of them.

Question 5

The majority of family-run businesses remain in the family for at least two generations.

Accepted Answer

Most family-run businesses do not survive beyond the second generation due to various challenges such as lack of succession planning, family conflicts, and changing market conditions.

Question 6

In the model of interpersonal conflict handling styles,the desire to satisfy the concerns of others depends on the extent to which a person is likely to become violent.

Accepted Answer

The desire to satisfy the concerns of others is actually related to the collaborating style in the model of interpersonal conflict handling styles, which focuses on finding mutually beneficial solutions. The extent to which a person is likely to become violent is more closely associated with the competing style, which focuses on winning the conflict at any cost.

Question 7

Avoidance-avoidance conflict occurs when a person must chose between two or more options which will have negative outcomes.

Accepted Answer

Avoidance-avoidance conflict involves making a choice between two or more undesirable options or outcomes.

Question 8

A person with the forcing conflict-management style might says something like,"I usually hold onto my solution to a problem after the controversy starts."

Accepted Answer

The answer of A person with the forcing conflict-management style...

Question 9

Margaret,a synthetic chemist,has been asked to perform a chemical reaction through a higher yielding pathway and at lower cost than her current method affords .Margaret is apparently experiencing intrasender role conflict.

Accepted Answer

Intrasender role conflict occurs when an individual receives conflicting messages or expectations from within the same role. In this case, Margaret is being asked to perform a task that conflicts with her current role as a synthetic chemist, which can lead to intrasender role conflict.

Question 10

Interrole conflict occurs when roles are incompatable with a person,s values and attitude.

Accepted Answer

Interrole conflict occurs when the expectations of two or more roles that a person holds are incompatible, not necessarily related to a person's values and attitudes.

Question 11

In family businesses,siblings can have volatile and complex family relationships.

Accepted Answer

This is true because when siblings are also business partners, the lines between family and work can become blurred, leading to conflicts and tensions that are not present in non-family businesses. Additionally, sibling rivalry and unresolved childhood issues can also impact the relationship in the business setting.

Question 12

In the Teams Competency: "IBM's Cross-Team Workouts," the workout sessions have not affected the efficiency with which conflicts are resolved.

Accepted Answer

The statement implies that the workout sessions have not had any impact on the resolution of conflicts, meaning that conflicts are still being resolved in the same way as before. Therefore, the answer is false.

Question 13

The relationships among the family members who own the business and bear responsibility for keeping it alive is the biggest obstacle to succession between the generations in a family business.

Accepted Answer

Research has shown that the relationships among family members can be the biggest challenge when it comes to transferring ownership and responsibility of a family business to the next generation. Conflict, differing values and goals, and communication breakdowns can all impede the succession process.

Question 14

A person with the accommodation conflict-management style might says something like,"I convince the other person of the logic and benefits of my position."

Accepted Answer

A person with the accommodation conflict-management style prioritizes maintaining positive relationships and may be willing to compromise their own needs or desires in order to please others. They may use tactics such as yielding or giving in to the other person's demands, rather than trying to convince them of their own position.

Question 15

When a focal person perceives incompatible messages and pressures from role senders,role conflict occurs.This is a type of interpersonal conflict.

Accepted Answer

This statement is true. Role conflict refers to the stress and tension that individuals experience when they are confronted with incompatible expectations or demands from different sources, and it is a type of interpersonal conflict that can arise in various settings.

Question 16

Opposition,disagreements,and disputes between units and teams is referred to as interpersonal conflict.

Accepted Answer

Interpersonal conflict refers to opposition, disagreements, and disputes between individuals, not units or teams. Conflict between units or teams is typically referred to as intergroup conflict.

Question 17

The four categories of role conflicts in organizations are intrasender conflict,intersender conflict,interrole conflict,and person-role conflict.

Accepted Answer

The statement correctly identifies the four categories of role conflicts in organizations.

Question 18

The five role conflict handling styles represent different combinations of assertiveness and cooperativeness.

Accepted Answer

The answer of The five role conflict handling styles represent...

Question 19

A person with the forcing conflict-management style might says something like,"That's okay.It wasn't important anyway.Let's leave well enough alone."

Accepted Answer

The statement given by a person with a forcing conflict-management style is more likely to be assertive and focused on achieving their own goals or needs, rather than dismissive or placating. Therefore, the statement "That's okay. It wasn't important anyway. Let's leave well enough alone" is not consistent with the forcing style.

Question 20

Stacy,a veterinary assistant,was very uncomfortable when asked to administer expired vaccinations to animals by the supervising vet.Not only would this behavior violate her personal values,but it would also violate the ethical standards of the profession to which she belongs.Maura is apparently experiencing both person-role and interrole conflict.

Accepted Answer

Stacy is experiencing both person-role conflict (her personal values conflict with the unethical behavior being asked of her) and interrole conflict (the conflict between her role as a veterinary assistant and her ethical obligations as a member of the profession).

Quiz 13: Managing Conflict and Negotiating Effectively