Question 1

Approach-approach,avoidance-avoidance,and approach-avoidance are examples of:
A) intrapersonal conflict
B) role ambiguity
C) interpersonal conflict
D) role conflict

Accepted Answer

Approach-approach, avoidance-avoidance, and approach-avoidance are all examples of intrapersonal conflict, which is a type of conflict that occurs within an individual. In these situations, the individual is faced with a decision in which there are both desirable and undesirable outcomes or goals. This can create a sense of uncertainty and indecision, leading to feelings of anxiety and stress.

Question 2

Workplace violence often occurs when severe,unresolved ____ conflicts trigger violent ____ conflict.
A) intrasender;intragroup
B) neurotic tendency;intersender
C) intrapersonal;interpersonal
D) interpersonal;intrapersonal

Accepted Answer

Workplace violence often stems from severe, unresolved intrapersonal conflicts (conflicts within an individual) that escalate into violent interpersonal conflicts (conflicts between individuals).

Question 3

When negotiating across cultures,it is an effective negotiating strategy to impose one's own values on the host culture.

Accepted Answer

It is not an effective negotiating strategy to impose one's own values on the host culture. In cross-cultural negotiations, it is important to understand and respect the other culture's values, beliefs and practices to build trust and reach a mutually beneficial agreement. It is important to adapt to the host culture's communication style, decision-making process, and negotiation tactics to establish positive relationships and achieve successful outcomes.

Question 4

When negotiating across cultures,you must be prepared to learn about the cultures and assumptions of the negotiators,but also to appreciate their cultural values and practices.

Accepted Answer

This statement is true. When negotiating across cultures, it is important to understand and respect the cultural differences and values of the other negotiators in order to reach a successful agreement.

Question 5

Conflict that occurs within an individual and usually involves some form of goal,cognitive,or affective conflict is known as:
A) conflict ambiguity
B) interpersonal conflict
C) intrapersonal conflict
D) role conflict

Accepted Answer

Intrapersonal conflict is the conflict that occurs within an individual, and can involve different types of conflicts such as goal conflict, cognitive conflict, or affective conflict. This type of conflict is unique to the individual and may stem from personal values, beliefs, or emotions.

Question 6

In Learning from Experience: "Cathy McBroom versus Federal Judge Samuel Kent," McBroom stated in reference to judicial disciplinary hearings that she:
A) wished she had not initiated the disciplinary action against Kent.
B) felt Kent was treated like any other defendant.
C) was unable to maintain her job in the justice system because of the conflict.
D) felt Kent received special treatment because he was a judge.

Accepted Answer

The answer of In Learning from Experience: "Cathy McBroom versus...

Question 7

In Learning from Experience: "Cathy McBroom versus Federal Judge Samuel Kent," after filing a formal complaint against Kent,McBroom
A) was asked to resign from her position.
B) admitted that the accusations were unfounded.
C) chose to undertake court proceeding independently.
D) sought the assistance of an attorney for the hearings.

Accepted Answer

McBroom sought the assistance of an attorney for the hearings after filing a formal complaint against Judge Samuel Kent, indicating her need for legal representation and support through the process.

Question 8

In a(n)____ conflict,an individual must decide whether to do something that is expected to have both positive and negative outcomes.
A) cognitive approach
B) approach-approach
C) avoidance-avoidance
D) approach-avoidance

Accepted Answer

In an approach-avoidance conflict, an individual is presented with a situation or decision that has both appealing and unappealing aspects, resulting in conflicting feelings. This type of conflict can lead to feelings of ambivalence and indecision. In this scenario, the individual must decide whether the positive outcomes are worth the negative outcomes, or whether the negative outcomes are too great to pursue the positive ones. Therefore, option D, approach-avoidance, is the best choice.

Question 9

When negotiating across cultures,a high level of self-motivation in emotional intelligence of the negotiator will increase cross-cultural effectiveness because the negotiator will maintain optimism in the face of new challenges and effectively handling stress.

Accepted Answer

A high level of self-motivation in emotional intelligence allows the negotiator to maintain a positive attitude and handle stress effectively when dealing with new challenges that arise during cross-cultural negotiations, which ultimately leads to increased effectiveness.

Question 10

Negotiators from France and Japan are more likely than U.S.negotiators to be direct when communicating in a negotiation.

Accepted Answer

Negotiators from the U.S. are generally more direct in their communication style compared to those from France and Japan, where indirect communication is more common due to a higher emphasis on maintaining harmony and avoiding confrontation.

Question 11

In a(n)____ conflict,an individual must choose among two or more alternatives,each of which is expected to have a negative outcome.
A) cognitive dissonance
B) approach-avoidance
C) approach-approach
D) avoidance-avoidance

Accepted Answer

In an avoidance-avoidance conflict, an individual faces a choice between two or more negative outcomes and must choose the least negative option. This is different from an approach-avoidance conflict in which an individual faces a decision between a positive and negative outcome, or an approach-approach conflict in which an individual must choose between two or more positive outcomes. Cognitive dissonance refers to the mental discomfort that arises when an individual holds conflicting beliefs or values.

Question 12

In the Across Cultures Competency: "Business Negotiations in Germany and Italy," it is suggested that Germans are very whimsical and emotional negotiators.

Accepted Answer

This statement is false. Germans are typically known for being practical and efficient negotiators, relying on data and analysis rather than emotions. Italy, on the other hand, is known for more emotional and intuitive negotiations.

Question 13

In a situation in which the possible consequences are equal in value and of equal importance to the individual,which of the following will present the most intense type of intrapersonal goal conflict?
A) approach-approach
B) avoidance-avoidance
C) approach-avoidance
D) all of these would be equally intense

Accepted Answer

Approach-avoidance conflict is the most intense type of intrapersonal goal conflict because it involves both positive and negative consequences for the individual.

Question 14

The contrast between direct and indirect communication styles has to do primarily with how straightforward and to the point communication typically is during the negotiation.

Accepted Answer

Direct communication style tends to be straightforward and to the point, while indirect communication style tends to be more subtle and less explicit in its message. This difference in communication approach can impact negotiation outcomes.

Question 15

____ is a process in which one party (person or group)perceives that its interests are being opposed or negatively affected by another party.
A) conflict
B) conflict management
C) goal incompatibility
D) attitudinal structuring

Accepted Answer

Conflict is the process of perceiving that one's interests are being opposed or negatively affected by another party. The other options, such as conflict management, goal incompatibility, and attitudinal structuring, may be related to conflict but do not fully capture the definition of conflict itself.

Question 16

The intensity of intrapersonal conflict generally increases under one or more of the following conditions except:
A) several realistic alternative courses of action are available for handling the conflict
B) two or more individuals perceive that their goals are compatible
C) the source of conflict is important to the individual
D) the positive and negative consequences of the alternative courses of action are roughly equal

Accepted Answer

Intrapersonal conflict refers to a situation where an individual experiences conflict within themselves. Option B states that two or more individuals perceive that their goals are compatible, which is a condition for interpersonal conflict and not intrapersonal conflict. The other options, A, C, and D, all can increase the intensity of intrapersonal conflict. If there are several realistic alternative courses of action available, it can be difficult for an individual to decide which one to choose, causing conflict. If the source of conflict is important to the individual, it can cause them to feel conflicted about what decision to make. Finally, if the positive and negative consequences of each alternative are equal, the individual may be unable to decide which one to choose, which can also increase the intensity of intrapersonal conflict.

Question 17

In a(n)____ conflict,an individual must choose among two or more alternatives,each of which is expected to have a positive outcome.
A) approach-approach
B) approach-avoidance
C) avoidance-avoidance
D) cognitive dissonance

Accepted Answer

In an approach-approach conflict, the individual has to decide between two or more positive outcomes, with no negative consequences involved. Hence, this is the most desirable and least stressful type of conflict.

Question 18

The term ____ consists of diagnostic processes,interpersonal styles and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.
A) goal incompatibility
B) conflict resolution
C) conflict management
D) conflict structuring

Accepted Answer

The term described in the question is conflict management which involves various techniques to deal with conflicts in a constructive way. Goal incompatibility refers to a situation where the goals of two or more parties conflict with each other, conflict resolution is a subset of conflict management that specifically focuses on ending a conflict, and conflict structuring refers to designing processes and procedures that minimize conflicts.

Question 19

The levels of conflict in organizations are,from lowest to highest:
A) intergroup,intragroup,intrapersonal,interpersonal
B) intrapersonal,interpersonal,intragroup,intergroup
C) interpersonal,intrapersonal,intergroup,intragroup
D) intragroup,intrapersonal,interpersonal,intergroup

Accepted Answer

The levels of conflict in organizations, from the lowest to the highest, typically start with intrapersonal conflicts (within an individual), followed by interpersonal conflicts (between individuals), then intragroup conflicts (within a group), and finally intergroup conflicts (between groups).

Question 20

Recall the Across Cultures Competency: "Business Negotiations in Germany and Italy." In the initial stages of negotiation,Italian teams negotiators tend to give subtle messages as to the desired outcome and engage in idle talk.

Accepted Answer

According to the Across Cultures Competency on "Business Negotiations in Germany and Italy," Italian teams negotiators tend to give subtle messages as to the desired outcome and engage in idle talk during the initial stages of negotiation.

Quiz 13: Managing Conflict and Negotiating Effectively

Approach-approach,avoidance-avoidance,and approach-avoidance are examples of:

Workplace violence often occurs when severe,unresolved conflicts trigger violent conflict.

When negotiating across cultures,it is an effective negotiating strategy to impose one's own values on the host culture.

When negotiating across cultures,you must be prepared to learn about the cultures and assumptions of the negotiators,but also to appreciate their cultural values and practices.

Conflict that occurs within an individual and usually involves some form of goal,cognitive,or affective conflict is known as:

In Learning from Experience: "Cathy McBroom versus Federal Judge Samuel Kent," McBroom stated in reference to judicial disciplinary hearings that she:

In Learning from Experience: "Cathy McBroom versus Federal Judge Samuel Kent," after filing a formal complaint against Kent,McBroom

In a(n) ____ conflict,an individual must decide whether to do something that is expected to have both positive and negative outcomes.

When negotiating across cultures,a high level of self-motivation in emotional intelligence of the negotiator will increase cross-cultural effectiveness because the negotiator will maintain optimism in the face of new challenges and effectively handling stress.

Negotiators from France and Japan are more likely than U.S.negotiators to be direct when communicating in a negotiation.

In a(n) ____ conflict,an individual must choose among two or more alternatives,each of which is expected to have a negative outcome.

In the Across Cultures Competency: "Business Negotiations in Germany and Italy," it is suggested that Germans are very whimsical and emotional negotiators.

In a situation in which the possible consequences are equal in value and of equal importance to the individual,which of the following will present the most intense type of intrapersonal goal conflict?

The contrast between direct and indirect communication styles has to do primarily with how straightforward and to the point communication typically is during the negotiation.

____ is a process in which one party (person or group) perceives that its interests are being opposed or negatively affected by another party.

The intensity of intrapersonal conflict generally increases under one or more of the following conditions except:

In a(n) ____ conflict,an individual must choose among two or more alternatives,each of which is expected to have a positive outcome.

The term ____ consists of diagnostic processes,interpersonal styles and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.

The levels of conflict in organizations are,from lowest to highest:

Recall the Across Cultures Competency: "Business Negotiations in Germany and Italy." In the initial stages of negotiation,Italian teams negotiators tend to give subtle messages as to the desired outcome and engage in idle talk.