Question 1

When different messages and pressures from a single member of the role set are incompatible,____ may occur.
A) interrole conflict
B) person-role conflict
C) intrasender role conflict
D) intersender role conflict

Accepted Answer

Intrasender role conflict occurs when a single member of the role set sends conflicting messages or pressures to the focal person, leading to internal tension and confusion. In contrast, A) interrole conflict involves incompatible demands from different roles, B) person-role conflict involves a clash between personal values and role expectations, and D) intersender role conflict occurs when multiple members of the role set send mixed or contradictory messages to the focal person.

Question 2

All of the following are among the basic types of role conflict except:
A) interrole conflict
B) meta conflict
C) intersender role conflict
D) intragroup role conflict

Accepted Answer

The basic types of role conflict include interrole conflict, intrarole conflict, interpersonal conflict, and intragroup role conflict. There is no such concept as "meta conflict."

Question 3

____ refers to disputes among some or all of a group's members.
A) Interpersonal conflict
B) Intrapersonal conflict
C) Intergroup conflict
D) Intragroup conflict

Accepted Answer

Intragroup conflict refers to disputes among some or all of a group's members. Interpersonal conflict is between two individuals, intrapersonal conflict is within an individual, and intergroup conflict is between different groups.

Question 4

What source of intergroup conflict is likely when workers in both the sales and manufacturing departments believe they need additional space in a small office building in order to achieve their goals.
A) task interdependency
B) perceived differentiation
C) perceived goal incompatibility
D) perceived limited resources

Accepted Answer

The answer of What source of intergroup conflict is likely...

Question 5

Family-run businesses can be especially prone to:
A) intragroup conflict
B) intrapersonal conflict
C) role ambiguity
D) person-role conflict

Accepted Answer

Family-run businesses often experience intragroup conflict due to overlapping family and business roles, differing visions, and emotional ties.

Question 6

What source of intergroup conflict is present when the sales department distrusts the manufacturing department because of differences in the way things are done in manufacturing?
A) perceived goal incompatibility
B) perceived limited resources
C) task interdependency
D) perceived differentiation

Accepted Answer

Perceived differentiation is the source of conflict present in this scenario. The sales and manufacturing departments view themselves as being fundamentally different, and this perception creates a sense of distrust and conflict.

Question 7

Ben was recently offered a promotion from his position as an assembly line worker to that of a first-line supervisor.In spite of the fact that he considered the offer to be a real honor,and felt that management personnel make a valuable contribution to the company,he refused the promotion.When asked why,he stated that he didn't want to get caught in the middle between management and his good friends on the bowling team,all of whom are assembly line workers.It appears that Ben refused the promotion because he feared the experience of:
A) role overload
B) intrasender role conflict
C) interrole conflict
D) role ambiguity

Accepted Answer

Interrole conflict occurs when the expectations of different roles that an individual holds are incompatible with each other. In this case, Ben's role as a first-line supervisor may conflict with his role as a friend to his co-workers on the assembly line. He may feel that he would have to treat his friends differently than he would treat other employees, which could cause tension and conflict. Therefore, Ben refused the promotion to avoid this potential conflict.

Question 8

When a focal person responds with behaviors that serve as inputs to the role senders' process,____ occurs.
A) Intrapersonal conflict
B) Goal conflict
C) Inadequate role set
D) Role Conflict

Accepted Answer

When a focal person responds with behaviors that serve as inputs to the role senders' process, it can create ambiguity and conflicting expectations, leading to role conflict. This occurs when the role expectations of one role sender are incompatible with those of another role sender, creating tension and stress for the focal person.

Question 9

____ conflict may occur when the role requirements are incompatible with the focal person's own attitudes,values,or views of acceptable behavior.
A) Interrole
B) Intrasender role
C) Person-role
D) Intersender role

Accepted Answer

Person-role conflict occurs when the role requirements are incompatible with the focal person's own attitudes, values, or views of acceptable behavior. In other words, the conflict arises not because of the role itself, but because of the individual's perception of what is expected of them in that role. This can lead to stress, dissatisfaction, and difficulty in fulfilling the requirements of the role. Interrole conflict occurs when the requirements of different roles held by the individual are incompatible, intrasender role conflict occurs when the same role sender sends conflicting messages, and intersender role conflict occurs when different role senders send conflicting messages.

Question 10

An individual is most likely to experience intrapersonal conflict at the same time that he or she is experiencing ____ conflict.
A) intersender role
B) interpersonal
C) person-role
D) interrole

Accepted Answer

Intrapersonal conflict occurs within an individual, often due to competing roles or expectations. Person-role conflict is a type of intrapersonal conflict that arises when an individual's personal values, beliefs, or needs are at odds with the expectations of a role they are required to fulfill, making it the most likely to be experienced simultaneously with intrapersonal conflict.

Question 11

Greg,the plant manager,tells Wendy,the production manager: "It is imperative that this order be shipped before the end of the week.Do whatever it takes to get the order out on time." However,when Wendy tries to schedule her team for overtime so that the order can be completed on time,the human resource department informs her that Greg issued a directive the previous week stipulating that no overtime be allowed because of overruns in the personnel budget.Wendy may experience:
A) intrasender role conflict
B) interrole conflict
C) person-role conflict
D) role overload

Accepted Answer

Intrasender role conflict occurs when the same person sends conflicting messages, which is the case here with Greg telling Wendy to ensure the order is shipped on time while also having previously issued a directive against overtime.

Question 12

Uncertainty or lack of clarity surrounding expectations about a single role is referred to as:
A) role incoherence
B) role ambiguity
C) role incompatibility
D) role conflict

Accepted Answer

Role ambiguity refers to the lack of clarity or uncertainty surrounding expectations about a single role. This can result in confusion, stress, and may lead to decreased job satisfaction or commitment.

Question 13

In the Teams Competency: "IBM's Cross-Team Workouts," when issues cannot be resolved at the regional level,they are tackled at the:
A) local level
B) Pacific level
C) global level
D) next larger geographic level

Accepted Answer

The answer of In the Teams Competency: "IBM's Cross-Team Workouts,"...

Question 14

____ refers to opposition,disagreements,and disputes between units or teams.
A) Intergroup conflict
B) Intragroup conflict
C) Intrapersonal conflict
D) Interpersonal conflict

Accepted Answer

Intergroup conflict refers to conflicts that occur between different groups or teams within an organization. This type of conflict may arise due to differences in goals, resources, values, or other factors. Intragroup conflict (B) refers to conflicts within a particular group or team. Intrapersonal conflict (C) refers to conflicts that occur within an individual, such as a struggle to make a decision. Interpersonal conflict (D) refers to conflicts between individuals rather than groups or teams.

Question 15

What source of intergroup conflict is present when workers in the sales department set goals to satisfy a variety of customer requests and the manufacturing department sets goals to have long production runs with little variety to maximize efficiency?
A) perceived differentiation
B) perceived goal incompatibility
C) task interdependency
D) perceived limited resources

Accepted Answer

Perceived goal incompatibility is the source of intergroup conflict between the sales and manufacturing departments. The goals set by these two departments are different and potentially conflicting, which can create tension and conflict between them.

Question 16

Levi,the plant manager,tells Mikayla,the production manager: "It is imperative that this order be shipped before the end of the week.Do whatever it takes to get the order out on time." However,when Mikayla tries to schedule her team for overtime so that the order can be completed on time,the human resource department informs her that corporate headquarters issued a directive the previous week stipulating that no overtime be allowed because of overruns in the personnel budget.Mikayla may experience ____ conflict.
A) intrasender role
B) interrole
C) person-role
D) intersender role

Accepted Answer

Mikayla is experiencing intersender role conflict because she is receiving conflicting directives from two different sources: Levi, the plant manager, and the corporate headquarters via the human resource department.

Question 17

____ refers to the interrelationships required between two or more groups in achieving their goals.
A) task interdependency
B) perceived differentiation
C) perceived goal incompatibility
D) perceived limited resources

Accepted Answer

Task interdependency refers to the degree of coordination required between two or more groups in order to achieve their goals. This involves the exchange of information, resources, and feedback to ensure that each group's tasks are aligned with the overall objectives. Perceived differentiation, perceived goal incompatibility, and perceived limited resources may also impact intergroup relations, but do not necessarily refer specifically to the interrelationships required for achieving goals.

Question 18

____ occurs when two or more individuals perceive that their attitudes,behaviors,or preferred goals are in opposition.
A) Conflict management
B) Attitudinal structuring
C) Interpersonal conflict
D) Intrapersonal conflict

Accepted Answer

Interpersonal conflict occurs when two or more individuals perceive that their attitudes, behaviors, or preferred goals are in opposition. A and B are not relevant to the definition of interpersonal conflict, and D refers to an internal conflict within an individual rather than a conflict between individuals.

Question 19

What type of intergroup conflict is likely when the sales department needs the manufacturing department to produce the required products on a timely basis and the manufacturing department needs the sales department to generate sales of the items it produces?
A) task interdependency
B) perceived differentiation
C) perceived goal incompatibility
D) perceived limited resources

Accepted Answer

Task interdependency occurs when the performance of one group is dependent on the performance of another, as seen in the scenario where the sales department relies on the manufacturing department to produce products, and vice versa.

Question 20

Which of the following is not a coping behavior triggered by role ambiguity?
A) filing a workplace discrimination lawsuit
B) withdrawing
C) initiating aggressive action
D) approaching the role sender to attempt joint problem solving

Accepted Answer

Filing a workplace discrimination lawsuit is not a coping behavior triggered by role ambiguity. It is a potentially more serious and formal course of action taken in the case of discrimination rather than simply coping with a lack of clarity in one's role. The other options, withdrawing, initiating aggressive action, and approaching the role sender to attempt joint problem solving, are all potential coping behaviors triggered by role ambiguity.

Quiz 13: Managing Conflict and Negotiating Effectively

When different messages and pressures from a single member of the role set are incompatible,____ may occur.

All of the following are among the basic types of role conflict except:

____ refers to disputes among some or all of a group's members.

What source of intergroup conflict is likely when workers in both the sales and manufacturing departments believe they need additional space in a small office building in order to achieve their goals.

Family-run businesses can be especially prone to:

What source of intergroup conflict is present when the sales department distrusts the manufacturing department because of differences in the way things are done in manufacturing?

When a focal person responds with behaviors that serve as inputs to the role senders' process,____ occurs.

____ conflict may occur when the role requirements are incompatible with the focal person's own attitudes,values,or views of acceptable behavior.

An individual is most likely to experience intrapersonal conflict at the same time that he or she is experiencing ____ conflict.

Uncertainty or lack of clarity surrounding expectations about a single role is referred to as:

In the Teams Competency: "IBM's Cross-Team Workouts," when issues cannot be resolved at the regional level,they are tackled at the:

____ refers to opposition,disagreements,and disputes between units or teams.

What source of intergroup conflict is present when workers in the sales department set goals to satisfy a variety of customer requests and the manufacturing department sets goals to have long production runs with little variety to maximize efficiency?

____ refers to the interrelationships required between two or more groups in achieving their goals.

____ occurs when two or more individuals perceive that their attitudes,behaviors,or preferred goals are in opposition.

What type of intergroup conflict is likely when the sales department needs the manufacturing department to produce the required products on a timely basis and the manufacturing department needs the sales department to generate sales of the items it produces?

Which of the following is not a coping behavior triggered by role ambiguity?