Question 1

Refer to the scenario below to answer the following.
A Look Back (Scenario)
Cindy Schultz, tired from working with customers all day, decided to take a 1
-Cindy admired the works of Taylor and Gilbreth, two advocates of __________.
A) the contingency approach
B) organizational behavior
C) general administrative theory
D) scientific management
E) the systems approach

Accepted Answer

Cindy admired the works of Taylor and Gilbreth, who are known advocates of scientific management.

Question 2

The primary value of the __________ approach is that it stresses that there are no simplistic or universal rules for managers to follow in doing their jobs.
A) process
B) quantitative
C) contingency
D) behavioural
E) scientific management

Accepted Answer

The contingency approach emphasizes that there is no one-size-fits-all approach to managing. Instead, managers must adapt to the specific situation they are facing, taking into account factors such as the organization's culture, environment, and goals. This approach recognizes the complexity of managing and the importance of individualized solutions rather than rigid prescriptions or formulas.

Question 3

Management approach that focuses on the fact that groups and units within the same organization differ in goals and work activities is the ____________.
A) scientific management approach
B) quantitative approach
C) systems approach
D) contingency approach
E) organizational behaviour approach

Accepted Answer

The contingency approach recognizes that different situations require different management approaches and that there is no one-size-fits-all solution. It emphasizes that organizations are complex and diverse, and that managers need to adapt their management style and approach to fit the specific circumstances they face. This includes recognizing that different groups and units within the same organization may have different goals and work activities, and that a one-size-fits-all approach is unlikely to be effective.

Question 4

Refer to the scenario below to answer the following.
A Look Back (Scenario)
Cindy Schultz, tired from working with customers all day, decided to take a 1
-In her dream, Cindy visited a bookstore where __________ was signing copies of his book called The Principles of Scientific Management.
A) Adam Smith
B) Frank Gilbreth
C) Henry Gantt
D) Henri Fayol
E) Frederick Taylor

Accepted Answer

The Principles of Scientific Management was a book written by Frederick Taylor, who is known as the father of scientific management.

Question 5

The contingency approach to management theory is sometimes called the __________ approach.
A) process
B) strategic
C) secondary
D) direct
E) situational

Accepted Answer

The contingency approach to management theory is sometimes called the situational approach because it emphasizes that there is no one best way to manage or solve problems. Instead, the approach suggests that the most effective management style or solution depends on the unique situation, context, and variables involved.

Question 6

Refer to the scenario below to answer the following questions.
The Human Side (Scenario)
As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach.
-Kevin read that __________ was an early social reformer who was concerned about deplorable working conditions and proposed an idealistic workplace.
A) Hugo Munsterberg
B) Robert Owen
C) Mary Parker Follett
D) Chester Barnard
E) Max Weber

Accepted Answer

Robert Owen was an early social reformer who proposed an idealistic workplace and was concerned about deplorable working conditions. The other options are not associated with proposing an idealistic workplace.

Question 7

Which of the following is part of the transformation process of a system?
A) financial results
B) raw materials
C) capital investment
D) management activities
E) products and services

Accepted Answer

Management activities are part of the transformation process as they involve planning, organizing, and controlling resources to convert inputs into outputs.

Question 8

Mercury, plastic, glass tubing, and paint are examples of which system component in the production of thermometers?
A) feedback
B) environment
C) transformation process
D) outputs
E) inputs

Accepted Answer

Mercury, plastic, glass tubing, and paint are all materials that are used as inputs in the production of thermometers.

Question 9

Refer to the scenario below to answer the following questions.
The Human Side (Scenario)
As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach.
-Kevin also learned that the systems approach was not new. In fact, __________ first argued that organizations were open systems in the 1930s.
A) Hugo Munsterberg
B) Robert Owen
C) Mary Parker Follett
D) Chester Barnard
E) Elton Mayo

Accepted Answer

Chester Barnard first argued that organizations were open systems in the 1930s.

Question 10

__________ system is not influenced by and does not interact with its environment.
A) direct
B) open
C) closed
D) indirect
E) reverse

Accepted Answer

A closed system is a self-contained system that is isolated from its environment – it does not interact with or receive any inputs from the environment. Therefore, it is not influenced by outside factors.

Question 11

Refer to the scenario below to answer the following.
A Look Back (Scenario)
Cindy Schultz, tired from working with customers all day, decided to take a 1
-In her dream, Cindy met __________, a researcher she previously knew little about but who had contributed to management science by being among the first to use motion picture films to study hand and body motions and by devising a classification scheme known as a "therblig."
A) Henri Fayol
B) Max Weber
C) Chester Barnard
D) Frank Gilbreth
E) Mary Parker Follett

Accepted Answer

The researcher described in the scenario is known for using motion picture films to study hand and body motions and for devising a classification scheme called a "therblig". This matches with Frank Gilbreth, who was known for his work on motion study and as the co-inventor of the therblig.

Question 12

Refer to the scenario below to answer the following questions.
The Human Side (Scenario)
As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach.
-Kevin was surprised to learn that using group-based projects was not a contemporary concept. In fact, __________ was an early 1900s social philosopher who thought that organizations should be based on group ethics.
A) Hugo Munsterberg
B) Robert Owen
C) Mary Parker Follett
D) Chester Barnard
E) Henri Fayol

Accepted Answer

Mary Parker Follett was an early 1900s social philosopher who believed that organizations should be based on group ethics. Hugo Munsterberg was a psychologist who focused mainly on industrial psychology, not group ethics. Robert Owen was a social reformer in the early 1800s who is credited with creating utopian communities. Chester Barnard and Henri Fayol were both management theorists, but their focus was on the functions of management rather than group ethics.

Question 13

The job of manager in the systems approach is to __________.
A) control the environment
B) ensure that the parts of the organization work together
C) constantly interact with the environment
D) expand the transformation process
E) help the organization become self-contained

Accepted Answer

In the systems approach, the organization is viewed as a set of interrelated and interdependent parts that work together to achieve common goals. The job of the manager is to ensure that these parts work together in a coordinated and cohesive manner to achieve the organizational objectives. Therefore, the best choice is B - ensure that the parts of the organization work together.

Question 14

Which of the following is a system output?
A) financial results
B) raw materials
C) capital investment
D) technology
E) human resources

Accepted Answer

A) financial results are an output of a system as they are produced as a result of the inputs and processes within the system. Raw materials, capital investment, technology, and human resources are all inputs to a system.

Question 15

Refer to the scenario below to answer the following.
A Look Back (Scenario)
Cindy Schultz, tired from working with customers all day, decided to take a 1
-In her dream, Cindy visited the home of Adam Smith, who suggested that organizations and society would gain from __________.
A) time management
B) division of labour
C) group work
D) quality management
E) scientific management

Accepted Answer

Adam Smith is known for advocating the division of labor, which he argued would lead to increased efficiency and productivity in organizations and society.

Question 16

__________ system is one that dynamically interacts with its environment.
A) direct
B) open
C) closed
D) hybrid
E) effective

Accepted Answer

An open system is one that dynamically interacts with its environment. It is characterized by the exchange of materials, energy, and information with the environment. This allows the system to adapt to changes in its environment and maintain its functionality. A direct system does not adequately describe this characteristic of interaction with the environment. A closed system, on the other hand, does not interact with the environment at all. A hybrid system and an effective system do not accurately describe the characteristic of interaction with the environment.

Question 17

Refer to the scenario below to answer the following questions.
The Human Side (Scenario)
As an engineer, Kevin was trained to understand the roles of machinery and hardware in enhancing organizational productivity. However, Kevin was promoted to a managerial position where his duties included supervising a department of 30 people and leading them toward completion of a new project. Ever the perfectionist, Kevin decided to enhance his understanding of the human side of business management by reading a history book on the organizational behaviour approach.
-Kevin also expanded his reading list to include works authored by __________, the creator of the field of industrial psychology.
A) Hugo Munsterberg
B) Robert Owen
C) Mary Parker Follett
D) Chester Barnard
E) Frederick Taylor

Accepted Answer

Hugo Munsterberg is recognized as the creator of the field of industrial psychology, and his works would be relevant to Kevin's desire to understand the human side of business management. The other options do not have as direct a connection to this topic.

Question 18

A customer complaint is an example of which system component for a pizza restaurant?
A) feedback
B) environment
C) transformation process
D) outputs
E) inputs

Accepted Answer

A customer complaint is a form of feedback for a pizza restaurant. It provides information on what aspects of the restaurant's operations may require improvement or attention.

Question 19

Refer to the scenario below to answer the following.
A Look Back (Scenario)
Cindy Schultz, tired from working with customers all day, decided to take a 1
-In her dream, Cindy met __________, a researcher who described an ideal type of organization and called it a bureaucracy.
A) Henri Fayol
B) Max Weber
C) Chester Barnard
D) Frank Gilbreth
E) Mary Parker Follett

Accepted Answer

Max Weber is the only person mentioned in the answer choices who is known for describing and advocating for a bureaucratic organization.

Question 20

Filming a movie and baking a cake are both examples of which system component?
A) feedback
B) environment
C) transformation process
D) outputs
E) inputs

Accepted Answer

Filming a movie and baking a cake both involve a transformation process, where inputs (e.g. ingredients, props) are transformed into outputs (a finished movie, a cake) through a series of steps. Feedback, environment, and outputs are all involved, but transformation process is the best choice to describe this system component.

Quiz 17: Management History

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -Cindy admired the works of Taylor and Gilbreth, two advocates of __________.

The primary value of the __________ approach is that it stresses that there are no simplistic or universal rules for managers to follow in doing their jobs.

Management approach that focuses on the fact that groups and units within the same organization differ in goals and work activities is the ____________.

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -In her dream, Cindy visited a bookstore where __________ was signing copies of his book called The Principles of Scientific Management.

The contingency approach to management theory is sometimes called the __________ approach.

Which of the following is part of the transformation process of a system?

Mercury, plastic, glass tubing, and paint are examples of which system component in the production of thermometers?

__________ system is not influenced by and does not interact with its environment.

The job of manager in the systems approach is to __________.

Which of the following is a system output?

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -In her dream, Cindy visited the home of Adam Smith, who suggested that organizations and society would gain from __________.

__________ system is one that dynamically interacts with its environment.

A customer complaint is an example of which system component for a pizza restaurant?

Refer to the scenario below to answer the following. A Look Back (Scenario) Cindy Schultz, tired from working with customers all day, decided to take a 1 -In her dream, Cindy met __________, a researcher who described an ideal type of organization and called it a bureaucracy.

Filming a movie and baking a cake are both examples of which system component?