Effective Communication in a Customer Service Setting Relies Upon Customer

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process: __________.

A) the customer's expectations, the customer's desires, and the customer's satisfaction
B) the customer, the service organization, and the individual service provider
C) the customer's expectations, customer's perceptions of the quality of the service, and customer satisfaction
D) discovering the customer's needs, meeting their needs, and following up
E) the suppliers, the customer, and the organizational culture