Tim Horton's stresses that its employees take pride in their company and display this pride through the wearing of clean,pressed company uniforms while on the job.Tim Horton's understands that customers evaluate service quality through the deployment of which component?

Question

Quizplus · Accepted Answer

Tangibles, which are the physical facilities, equipment, and appearance of personnel, are an important component that customers use to evaluate service quality. In this case, the clean and pressed uniforms worn by Tim Horton's employees demonstrate the company's attention to its physical appearance, which can improve customers' perceptions of service quality.

Tim Horton's Stresses That Its Employees Take Pride in Their