Clarksdale,Ontario,is the home of the Shack Up Inn,the only inn in the world that is made up of actual shotgun houses.(Shotgun houses contain two or three rooms in a row.A resident of the house is able to stand at the front door,shoot through all the rooms and out the back door without hitting any walls. )Obviously,the shacks are not luxurious although they do have indoor plumbing and electricity.The owner decided these were the only changes customers would want to be made in the shacks.In this instance,the service provider is likely to have a gap between which of the following?

Question

Quizplus · Accepted Answer

The owner decided that only indoor plumbing and electricity were the changes that customers would want, which implies that there is a gap between what customers want and what management (in this case, the owner) thinks customers want. There is no indication of a gap between what management thinks customers want and the quality specifications developed to provide the service, service expectations and what customers are told to expect, or service quality specifications and employee training.

Clarksdale,Ontario,is the Home of the Shack Up Inn,the Only Inn