If a hospital that measured the service quality of its physician care in terms of the total number of people who were attended to-even if patients appeared to want more individualized care-what would the hospital be exhibiting a gap between?

Question

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The hospital would be exhibiting a gap between the service customers receive and the service they want. The customers appear to want more individualized care, but the hospital is measuring service quality in terms of the total number of people attended to, indicating that they are not meeting the customers' desired level of service.

If a Hospital That Measured the Service Quality of Its