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Mountain Express Is a Company That Provides Grocery Delivery Service

Question 56

Multiple Choice

Mountain Express is a company that provides grocery delivery service to several small communities in British Columbia.The company gives a 2 percent discount on all food orders to customers after they have used the service 10 times.An additional percentage discount is offered for each additional 15 orders up to a maximum of 8 percent.What is the relationship marketing strategy used by Mountain Express based on?


A) creating structural bonds
B) following service delivery paradigms
C) building financial bonds
D) building social bonds

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