What is customer satisfaction?
A) a service best handled by the company's customer service department staffed with qualified customer complaint handlers
B) your customers' evaluation of your goods and services in terms of whether those goods and services are of the highest quality possible
C) your customers' evaluation of your goods and services in terms of whether they have met the customers' expectations of the best price possible
D) your customers' evaluation of your goods and services in terms of whether they have met the customers' needs and expectations

Question

Quizplus · Accepted Answer

Customer satisfaction is the evaluation of whether a company's goods and services have met the expectations and needs of its customers. It is not necessarily based on the price or quality but rather on the customer's perception of the value they received. While customer service can play a role in ensuring customer satisfaction, it is not the sole responsibility of a company's customer service department or complaint handlers.

What Is Customer Satisfaction