Empathic Design Is a Research Technique Based on the Idea

Empathic design is a research technique based on the idea that:

A) intuition is not an effective guide for decision making.
B) standard research tools provide the most useful information.
C) customers should be able to quantify their needs.
D) users may not be able to articulate their needs clearly.
E) customers can envision the way new technology might be used.