The staff nurse approaches the nurse manager with a complaint about a physical therapy assistant and states, "She doesn't do the same amount of work as the nursing assistants." After investigating, the manager believes the staff nurse does not understand the PT assistant's role and that is causing stress for the nurse. Which kind of conflict has this situation caused the nurse?

Question

Quizplus · Accepted Answer

1. Organizational conflict occurs between or among groups in the organization or between or among organizations. This choice is not supported by the scenario provided.
2. Not understanding the roles of other staff can be very stressful for the individual and does affect work performance.
3. Interpersonal conflict occurs between people and can be related to personality differences, territoriality, or control issues. There is nothing in this question that says that there is interpersonal conflict between the two individuals.
4. Repressive conflict is a type of conflict when the individual responds by excessive absenteeism or other avoidance behavior. This is a type of covert conflict.

The Staff Nurse Approaches the Nurse Manager with a Complaint