Question 1

According to the text, ____________is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

Accepted Answer

Motivation is defined as the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

Question 2

Marketers often appeal to consumers' needs as defined by Maslow's hierarchy. A lock manufacturer, shows how much protection its locks provide and a cleaning company developed several types of wipes to eliminate concerns about infectious germs. Both marketers are appealing to which need as defined by Maslow?

Accepted Answer

Both the lock manufacturer and cleaning company are appealing to consumers' need for safety, which is a fundamental element of Maslow's hierarchy of needs. The lock manufacturer's product provides physical protection, while the cleaning company's wipes offer a sense of cleanliness and protection against infectious germs. Therefore, C) safety is the best choice.

Question 3

A concert pianist had always wanted to play jazz and was elated when he got the opportunity to play piano with a group of talented New Orleans jazz musicians. He experienced a(n) ____________ reward.

Accepted Answer

Intrinsic rewards are natural rewards associated with performing a task or activity for its own sake.

Question 4

Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____________.

Accepted Answer

According to industrial psychologists, individuals may have quite different needs profiles.

Question 5

For punishment to work, the punishment must be strong enough to stop the undesired behavior, and must be administered objectively, impersonally, consistently and contingently, and quickly.

Accepted Answer

Punishment is most effective when it is powerful enough to stop the undesired behavior, and when it is administered objectively, impersonally, consistently, and promptly. If any of these factors are lacking, the punishment may not be effective in changing behavior.

Question 6

On the basis of research evidence, the two basic needs categories are____________  .

Accepted Answer

The answer of On the basis of research evidence, the...

Question 7

According to Alderfer's ERG theory, the lowest-order need is____________  .

Accepted Answer

Alderfer's ERG theory categorizes needs into three groups: Existence, Relatedness, and Growth. The Existence needs are the lowest-order needs, which correspond to the basic material and physiological desires.

Question 8

A sales manager has carefully selected the members of two sales teams so that they have, as nearly as possible, identical skills and abilities. Both are assigned potential customers in the same industry. Both groups are offered the same rewards. One team makes the sale, and the other does not. This information tells you tha____________t .

Accepted Answer

Job performance is how well someone performs the requirements of the job.

Question 9

According to some industrial psychologists, job performance is a(n) ____________ function of motivation, ability, and situational constraints.

Accepted Answer

Job performance is often considered a multiplicative function of motivation, ability, and situational constraints, meaning all three factors interact and contribute to performance.

Question 10

According to the model of need satisfaction, an unsatisfied need produces____________  .

Accepted Answer

The model of need satisfaction proposes that an unsatisfied need generates tension, which motivates an individual to engage in behavior that will satisfy the need and reduce the tension. This theory suggests that human behavior is driven by the desire to meet unfulfilled needs, which generates a sense of discomfort or tension until the need is satisfied. Therefore, the correct answer is (A) tension.

Question 11

One of the simplest, most effective ways to motivate workers is to give them specific, challenging goals that they accept.

Accepted Answer

Research has shown that specific and challenging goals can increase motivation and performance in workers. When employees are given clear goals that are challenging but achievable, they are more likely to feel a sense of accomplishment and work harder to achieve those goals.

Question 12

Goal specificity is the extent to which a goal is hard or challenging to accomplish.

Accepted Answer

Goal difficulty is the extent to which a goal is hard or challenging to accomplish.

Question 13

According to some industrial psychologists, ____________ is a function of motivation times ability times situational constraints.

Accepted Answer

Job performance is often described as a function of motivation, ability, and situational constraints, meaning that all three factors must be present for optimal performance.

Question 14

The three components of  ____________are initiation of effort, direction of effort, and persistence of effort.

Accepted Answer

The three components listed (initiation of effort, direction of effort, and persistence of effort) are all related to motivation. Compliance refers to following rules or orders, self-management is a broader concept that encompasses a variety of skills for managing one's behavior, efficiency pertains to how well a task is completed, and performance could refer to a variety of measures or outcomes.

Question 15

Which of the following statements about needs is true?

Accepted Answer

Lower-order needs are concerned with safety, physiological needs, and existence requirements. Higher-order needs are concerned with relationships, accomplishments, and power. Higher-order needs will typically not motivate people if lower-order needs are unsatisfied. That said, changes do not occur in a predictable order.

Question 16

McClellend's Learned Needs Theory identifies three needs. They are the needs for____________  .

Accepted Answer

McClelland's Learned Needs Theory identifies three primary needs: the need for achievement, the need for power, and the need for affiliation.

Question 17

A glass of water and shelter from a snowstorm would be examples of____________ and a gold necklace and tickets to see professional wrestling would not be.

Accepted Answer

Needs are the physical or psychological requirements that must be met to ensure survival and well-being. Low-order needs are physiological (like food and shelter).

Question 18

The owner of a small local chain of retail stores that target affluent women and carry eclectic lines of wrapping paper, stationery, invitations, and gifts has expressed a strong need to expand nationwide. According to McClelland's Learned Needs Theory, the owner has a need for____________  .

Accepted Answer

The need for achievement is the need to accomplish challenging goals.

Question 19

For goal-setting theory to motivate employees, managers must provide frequent, specific, performance-related feedback.

Accepted Answer

According to goal-setting theory, employees are more motivated when they receive frequent, specific, performance-related feedback. This allows them to monitor their progress towards their goals and make any necessary adjustments. Without this feedback, employees may become unsure of whether they are on track or not, which can dampen their motivation. Therefore, it is important for managers to provide regular feedback that is directly tied to the employee's goals.

Question 20

A group of actors gather to read the critical reviews of the new play they presented to audiences last night. The actors are looking for____________  rewards.

Accepted Answer

Extrinsic rewards are rewards that are tangible and visible to others, such as positive reviews.

Quiz 12: Section 1: Managing Individuals and a Diverse Work Force

According to the text, ____________is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.

A concert pianist had always wanted to play jazz and was elated when he got the opportunity to play piano with a group of talented New Orleans jazz musicians. He experienced a(n) ____________ reward.

Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____________.

For punishment to work, the punishment must be strong enough to stop the undesired behavior, and must be administered objectively, impersonally, consistently and contingently, and quickly.

On the basis of research evidence, the two basic needs categories are____________ .

According to Alderfer's ERG theory, the lowest-order need is____________ .

According to some industrial psychologists, job performance is a(n) ____________ function of motivation, ability, and situational constraints.

According to the model of need satisfaction, an unsatisfied need produces____________ .

One of the simplest, most effective ways to motivate workers is to give them specific, challenging goals that they accept.

Goal specificity is the extent to which a goal is hard or challenging to accomplish.

According to some industrial psychologists, ____________ is a function of motivation times ability times situational constraints.

The three components of ____________are initiation of effort, direction of effort, and persistence of effort.

Which of the following statements about needs is true?

McClellend's Learned Needs Theory identifies three needs. They are the needs for____________ .

A glass of water and shelter from a snowstorm would be examples of____________ and a gold necklace and tickets to see professional wrestling would not be.

The owner of a small local chain of retail stores that target affluent women and carry eclectic lines of wrapping paper, stationery, invitations, and gifts has expressed a strong need to expand nationwide. According to McClelland's Learned Needs Theory, the owner has a need for____________ .

For goal-setting theory to motivate employees, managers must provide frequent, specific, performance-related feedback.

A group of actors gather to read the critical reviews of the new play they presented to audiences last night. The actors are looking for____________ rewards.