Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we sustain our ability to change and improve?
A) Financial perspective
B) Customer perspective
C) Process perspective
D) Learning and growth
Correct Answer:
Verified
Q4: Kaplan and Norton introduced four different perspectives
Q5: Growth rate of new customers is an
Q6: Number of new customers is an example
Q7: Employee turnover is an example of a
Q8: Employee satisfaction is an example of a
Q10: Time to settle a claim from a
Q11: The Customer perspective describes how do we
Q12: Customer satisfaction should focus on setup time.
Q13: Unfavourable standard cost variances is an example
Q14: Kaplan and Norton introduced four different perspectives
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