Time to settle a claim from a customer is an example of a performance measure in the following group

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Time to settle a claim from a customer is a measure of how efficiently and effectively an internal process (such as claim processing) is being executed, which falls under the Internal business process perspective of the Balanced Scorecard framework. This perspective focuses on the critical operations that need to be managed well to satisfy customer and financial objectives.

Time to Settle a Claim from a Customer Is an Example