The Customer perspective describes how do we perceive our customers

Question

Quizplus · Accepted Answer

The Balanced Scorecard is designed to provide a balanced view of a company's performance across four perspectives: Financial, Customer, Internal Processes, and Learning and Growth. This balanced perspective helps companies align their strategy with their performance measures and objectives. By using the Balanced Scorecard, companies can track progress towards their strategic goals and make informed decisions based on objective data.

The Customer Perspective Describes How Do We Perceive Our Customers