Kaplan and Norton introduced four different perspectives from which a company's activity can be evaluated. Which of the following perspectives describes how we perceive our customers
A) Financial perspective
B) Customer perspective
C) Process perspective
D) Learning and growth
Correct Answer:
Verified
Q1: Cost per unit is an example of
Q2: Market share is an example of a
Q4: Kaplan and Norton introduced four different perspectives
Q5: Growth rate of new customers is an
Q6: Number of new customers is an example
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Q8: Employee satisfaction is an example of a
Q9: Kaplan and Norton introduced four different perspectives
Q10: Time to settle a claim from a
Q11: The Customer perspective describes how do we
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