Question 1

Organizations that offer employees opportunities to participate in decision-making, provide incentives for them to do so, and emphasize opportunities to develop skills have:

Accepted Answer

The described organization that offers employee participation in decision-making, incentives, and skill development emphasizes a high-performance work system. This type of system focuses on employee involvement, communication, and continuous improvement to enhance organizational performance.

Question 2

According to research, which of the following report the highest levels of job satisfaction?

Accepted Answer

According to research studies, firefighters generally report the highest levels of job satisfaction. This may be due to the meaningful nature of their work, the sense of camaraderie within the profession, and the ability to make a tangible difference in the lives of others. Bartenders, roofers, and waiters, on the other hand, tend to report lower levels of job satisfaction.

Question 3

The practice of staying away from the job when scheduled to work is referred to as:

Accepted Answer

Absenteeism refers to the act of staying away from work when scheduled to attend. Options A, C, and D do not capture this description.

Question 4

In an organization with a high-performance system:

Accepted Answer

In a high-performance system, employees are more likely to be satisfied as they are given clear expectations, are provided with regular feedback, and are recognized for their achievements. This can lead to increased motivation and job satisfaction among employees.

Question 5

For diversity management to work, companies need:

Accepted Answer

Total managerial support is necessary for diversity management to work. It cannot be limited to just top management support pressuring lower management or an affirmative action plan, as these may not be enough to fully implement diversity management strategies. Additionally, focusing on average differences among people (A) is not as effective as recognizing and valuing individual differences.

Question 6

Research shows:

Accepted Answer

Research has shown that there is a positive correlation between good financial performance in an organization and high levels of job satisfaction among employees. When an organization is doing well financially, employees are more likely to feel secure in their jobs and have access to resources that can enhance their work experiences, leading to increased job satisfaction. On the other hand, poor financial performance can lead to job insecurity, reduced resources, and overall dissatisfaction among employees.

Question 7

According to "value theory," people are dissatisfied with their jobs when:

Accepted Answer

According to value theory, people are dissatisfied with their jobs when the outcomes they receive do not match the outcomes they desire. This is known as outcome-value discrepancy, and it is a major source of job dissatisfaction.

Question 8

Values theory suggests that:

Accepted Answer

Values theory proposes that different people value different things and that what is important to one person may not be important to another. Therefore, what needs to be changed to improve job satisfaction may differ from person to person. The other options are not specifically addressed by values theory.

Question 9

Joe believes that most of his company's employees are fairly aware of cultural differences among the diverse workforce. But he feels they need some help in alleviating misunderstandings that may come from those differences. To help this problem he should implement what type of training?

Accepted Answer

The answer of Joe believes that most of his company's...

Question 10

A primary reason for absenteeism is:

Accepted Answer

Dissatisfaction with the job is a primary reason for absenteeism. If employees are unhappy or unengaged with their work, they are more likely to miss work or arrive late.

Question 11

Research shows that the ________ organizations could be classified as high-performance organizations, the ________employees reported being satisfied with their jobs, and the ________ were the incidents of work-related accidents.

Accepted Answer

According to the information given in the sentence, high-performance organizations are associated with more job satisfaction among employees and lower incidents of work-related accidents. Therefore, the best choice is C, where both organizations and employee satisfaction are high, and work-related accidents are low.

Question 12

Unscheduled absences have been estimated to account for approximately ________ percent of payroll expenses.

Accepted Answer

The answer of Unscheduled absences have been estimated to account...

Question 13

When compared to turnover, absenteeism:

Accepted Answer

Absenteeism is considered temporary because it involves employees being away from work for a period but not leaving the organization permanently, unlike turnover where employees leave the organization.

Question 14

Cultivating the patience to take new and different approaches when dealing with others who are different would require ________.

Accepted Answer

Cultivating patience to take new and different approaches when dealing with others who are different requires flexibility and adaptability. This means being willing to change our usual ways of thinking, communication, and actions to meet the needs and perspectives of others who may have different cultural backgrounds, experiences, or beliefs. Cognitive evaluation (A) refers to assessing one's own thinking processes, which may be helpful but not the primary focus here. Established accountability (B) and facilitation skills (D) are relevant in other contexts but not directly related to cultivating patience and adaptability towards others.

Question 15

Understanding why Italians and Norwegians behave differently on the job would involve which of the following tools of skills-based training?

Accepted Answer

Cross-cultural understanding would involve learning about the cultural values, beliefs, and traditions of both Italians and Norwegians and how those might affect workplace behavior. This understanding would enable employees to adapt their communication styles, work approaches, and problem-solving strategies to be more effective when working with individuals from different cultures.

Question 16

All of the following statements about affirmative action are true except:

Accepted Answer

The other statements are true. Affirmative action programs have resulted in increased representation of women and minorities in various fields. They have also been found to increase the self-esteem of racial minorities. Affirmative action programs do specify that only qualified individuals be hired, regardless of their race or gender. However, public support for these programs has varied over time and across different demographics.

Question 17

Organizations with high-performance work systems demonstrate all of the following except:

Accepted Answer

High-performance work systems prioritize employee development, participation, and safety. Therefore, an unsafe work environment contradicts the characteristics of a high-performance work system.

Question 18

For every dollar earned by men, women earn:

Accepted Answer

According to recent studies, women earn 77.5 cents for every dollar earned by men. This wage gap exists across industries and job types, and is even greater for women of color.

Question 19

Over the last two decades, the number of workers reporting being satisfied with their jobs:

Accepted Answer

Several studies and surveys have shown that job satisfaction levels have been declining in recent years due to factors such as increased job insecurity, lack of work-life balance, and stagnant wages.

Question 20

Training on how to help others alleviate misunderstanding that may result from cultural differences would involve which of the following tools of skills-based training?

Accepted Answer

The answer of Training on how to help others alleviate...

Quiz 6: Work-Related Attitudes: Prejudice, Job Satisfaction and Organizational Commitment