Leroy is trying to get his idea through to the operations director about TQM. He has talked to other floor supervisors and with the HR VP and takes one supervisor and the HR director in with him to talk with the OPS director. Leroy is selling his TQM idea up the organization by use of the technique of:
A) credibility.
B) responsibility.
C) coalition building.
D) congruence.

Question

Quizplus · Accepted Answer

Leroy is using coalition building by bringing in other supervisors and the HR director to support his idea and convince the OPS director. This technique involves building a group of people who share a common goal or belief to persuade others to support their idea.

Leroy Is Trying to Get His Idea Through to the Operations